Technical Project Coordinator I (Contractor)

Location: Plano, TX (Primarily Onsite)Schedule: Flexible start times (approximately 7:00 AM to 4:00 PM, 8:00 AM to 5:00 PM, or 9:00 AM to 6:00 PM) with potential for 1 remote day per weekType: Contract About the OpportunityWe are seeking a Technical Project Coordinator to support network installation, upgrade, and remediation projects. This position is ideal for someone who thrives in a fast-paced operational environment and enjoys coordinating field activities, managing multiple stakeholders, and ensuring projects stay on track from dispatch through completion.The successful candidate will serve as the central point of coordination between field technicians, project teams, vendors, management, and customers while supporting critical day-of-service activities.What You'll DoCoordinate technician dispatch and day-of-installation activities for business service projects.Conduct pre-dispatch readiness reviews to ensure technicians have the information, equipment, and resources needed for successful installations.Provide real-time operational support during installation, upgrade, and remediation activities.Monitor technician progress and project milestones throughout the service lifecycle.Track project activity, milestones, and status updates using tools such as Smartsheet and ILEX.Act as the primary liaison between field technicians, project teams, vendors, customers, and leadership teams.Ensure all required documentation, testing results, site photos, and project records are accurately completed and uploaded in a timely manner.Support issue resolution and escalation management to minimize project delays.Manage projects from technician dispatch through work order completion and technician release.Provide ongoing status updates and communications to stakeholders throughout the installation process.Key Performance Indicators (KPIs)Success in this role will be measured by:Installation success ratesProject milestone attainmentTimeliness of hourly and project status updatesDocumentation and reporting accuracyCustomer satisfactionEffective issue resolution and escalation management