IT SPECIALIST (CUSTSPT) TITLE 32

Job Title

IT SPECIALIST (CUSTSPT) TITLE 32, GS-2210-9/11

You will serve as a customer support specialist performing work involving analytical and evaluative duties related to classified and unclassified information technology networks and/or cyber system with primary knowledge requirements of information processing methodology, information technology, telecommunications systems, computer capabilities, processing techniques, IT trouble ticket management, and data communications.

Major Duties - This is NOT an all-inclusive list:

• Provide customer technical assistance and support for all users.
• Work with the CFP and customers to resolve integration or configuration related issues associated with a variety of different system platforms, operating systems, applications, and equipment configurations.
• Work with customers to ensure efficient operations which support each units' requirements.
• Determine customer requirements and assist customers by recognizing and analyzing trends and providing instruction and orientation services.
• Plan, coordinate, install, and continuously analyze system design, hardware and software.
• Analyze, manage, and direct installation of any new hardware or software introduced into the environment to ensure its compatibility with existing architecture, its reliability, and functionality in relation to the organization's business requirements.
• Track life of system equipment, prepare and provide analyses to determine future maintenance and replacement costs to help justify budget submissions.
• Recommend methods and procedures and coordinate corrective action to optimize utilization of present equipment.
• Perform system audits to assess security parameters and performance of IA controls within the network environment.
• Optimize the functionality and performance of hardware and software systems and ensure availability, integrity, efficiency, and reliability of system/functional resources while managing the communications focal point coordination and workload distribution duties.
• Perform testing, troubleshoot, correct problems, and distribute workload relative to interface and interoperability of system components such as hardware, systems software, and applications programs.
• Assess and mitigate security vulnerabilities of installed system hardware and software.
• Develop, recommend, and install solutions and upgrade to ensure availability, integrity, efficiency, and reliability of all components of the assigned system.
• Run tests to verify operability and functionality; analyze hardware and software malfunctions to resolve physical and logical processing problems; and recommend acquisition of programs, process or equipment which will resolve operational problems.
• Oversee and initiate corrective or preventative measures to rectify immediate problems and prevent future occurrences through the CFP.
• Respond to trouble reports by analyzing problems, providing solutions, and recommending actions necessary to avoid future difficulties such as enhancing, replacing, or modifying existing programs, applications, and equipment.