Sales & Design Consultant

Job Description

Job Description

The Role: Retail Furniture Sales & Custom Design Consultation

The Product: Custom, American-made, heirloom-quality furniture

Compensation: $20/hr during initial training and ramp | Commission-based role with earning potential of $60,000–$100,000+ annually, based on individual sales performance.

Location: Retail showroom floor in Madison, WI

Work Type: Full-Time | In-Person

Schedule: 4–4.5 day work week, averaging 36 hours per week, including weekends

Who We Are

At Penny Mustard, we don’t just sell furniture; we equip our customers to invest in quality that lasts a lifetime to create homes they love. We are a family-owned business built on Midwest grit that values craftsmanship, honesty, and “raving fan” service. When you join our team, you’re joining a group of people dedicated to doing things the right way, not the easy way.

Job Overview

We are seeking a detail-oriented and personable Sales & Design Specialist to join our showroom team. In this role, you are not just selling furniture; you are helping customers invest in quality pieces that are custom-built to last a lifetime.

You will guide customers through the full design and sales experience, including product selections, custom specifications, order accuracy, and follow-up. This role is ideal for someone who enjoys building relationships, solving problems, and creating a “raving fan” customer experience.

Success requires consultative selling, creative thinking, strong follow-through, and technical precision. This is a strong fit for someone who wants paid training, a premium product to represent, and the opportunity to grow earnings through sales performance.

Key Responsibilities

• Consultative Sales: Engage with showroom visitors to understand their home needs and guide them through custom wood, finish, and upholstery selections.
• Order Integrity: Audit and finalize all custom order specifications. You are responsible for ensuring that what the customer dreams of is what gets sent to the manufacturer.
• Pipeline Management: Proactively follow up with leads and maintain communication with customers regarding their order status and lead times.
• Showroom Excellence: Maintain the aesthetic standards of the showroom floor, ensuring price tags are accurate and displays are guest-ready at all times.
• Team Collaboration: Work closely with the Operations team to ensure a seamless transition from the sale to the delivery.

Essential Functions

• Ability to walk the furniture showroom floor for extended periods to engage with visiting customers.
• Clearly communicate complex custom options and lead-time expectations to customers.
• Maintain high attention to detail when entering technical codes for materials and finishes.
• Ability to navigate and use POS (Point of Sale) systems and lead-tracking software

Requirements

• Education: High school diploma or equivalent.
• Experience: 2+ years in high-end retail, consultative sales, or interior design.
• Communication: Exceptional verbal and written communication skills with a focus on "raving fan" service.
• Detail: Proven track record of managing complex tasks with high accuracy.

Benefits

• Financial: 401(k) retirement plan with company matching.
• Health: Medical & Dental Insurance options, including a Health Savings Account (HSA).
• Vacation: Paid Time Off (PTO) and paid training.
• Perks: Generous employee discount on our American-made, heirloom-quality furniture.

 

Penny Mustard is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex (including pregnancy and gender identity), sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status (including unfavorable discharge from military service), order of protection status, arrest or conviction record, or any other characteristic protected by applicable federal, state, or local laws.

Penny Mustard is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require assistance or an accommodation during the application or interview process, please contact Human Resources.

Company Description

Penny Mustard is a family-owned furniture company known for quality, craftsmanship, and American-made, heirloom-quality furniture built to last. We work closely with skilled Midwest builders to offer custom furniture made with attention to detail, from lumber and finish selections to fabric, leather, and hardware options.

Our customers come to Penny Mustard because they want something better than mass-produced furniture. Many of our pieces are handcrafted, built with care, and designed to become part of a home for generations. We believe in doing things the right way, offering strong value, and creating a customer experience built on honesty, service, and pride in the product.

Across our showrooms, operations, manufacturing, delivery, and support teams, our employees play an important role in helping customers create homes they love. Penny Mustard is a place for people who take pride in quality work, enjoy serving others, and want to be part of a company with strong Midwest values.

Company Description

Penny Mustard is a family-owned furniture company known for quality, craftsmanship, and American-made, heirloom-quality furniture built to last. We work closely with skilled Midwest builders to offer custom furniture made with attention to detail, from lumber and finish selections to fabric, leather, and hardware options.\r\n\r\nOur customers come to Penny Mustard because they want something better than mass-produced furniture. Many of our pieces are handcrafted, built with care, and designed to become part of a home for generations. We believe in doing things the right way, offering strong value, and creating a customer experience built on honesty, service, and pride in the product.\r\n\r\nAcross our showrooms, operations, manufacturing, delivery, and support teams, our employees play an important role in helping customers create homes they love. Penny Mustard is a place for people who take pride in quality work, enjoy serving others, and want to be part of a company with strong Midwest values.