Systems Sustainment Engineer - Level 5 (Hiring Immediately)

The GWS Sustainment Engineering team is seeking a highly skilled Systems Sustainment Engineer (Level 5) to support the resolution of operational issues across Global Missile Defense (GMD) sites and laboratories. The incumbent will act as the principal technical liaison between GWS and the field, develop long‑term remedial strategies, and present status and solutions to the GWS Mission‑Design Authority (MDA) and other senior stakeholders. This role demands deep expertise in both hardware and software domains, proven leadership in process improvement, and the ability to drive cross‑disciplinary teams toward mission‑critical outcomes.

Core Responsibilities:

• Lead issue‑resolution cycles – own end‑to‑end troubleshooting of hardware, firmware, and software anomalies reported from GMD sites; provide on‑site support when required.

• Develop and approve work instructions – author clear, executable procedures; review and certify peer‑generated instructions for safety and compliance.

• Drive long‑term sustainment solutions – perform root‑cause analysis, propose design changes, and coordinate with product owners to implement fixes across the production baseline.

• Technical communication – produce concise status briefs, post‑mortem reports, and presentation decks for senior leadership, the MDA, and DoD customers.

• Process improvement – lead Kaizen/Lean initiatives to reduce mean‑time‑to‑repair (MTTR) and improve configuration‑management workflows.

• Mentor junior engineers – provide guidance, code/review reviews, and training on system architecture, troubleshooting methodology, and documentation standards.

• Collaborate with multi‑disciplinary teams – integrate inputs from Systems Engineering, I&T, Modeling & Simulation, HW/SW/FW development, and logistics (EBOM/IPL).

• Toolset stewardship – maintain and enhance usage of SAP HANA, SAP Production, Jira, Tableau, and Microsoft Office suite within the sustainment environment.

• Security & compliance – ensure all activities comply with DoD security policies, maintain Secret clearance, and safeguard classified information.

• Travel support – attend on‑site events, corrective action workshops, and customer reviews at GMD installations.

Basic Qualifications:

• A STEM B.S. degree in Engineering, Physics, Computer Science, or related STEM field and 12 years of relevant experience; M.S. degree and 10 years of relevant experience or or Ph.D. and 8 years of relevant experience

• Active DoD Secret – U.S. citizen

• Advanced expertise in SAP Production environment, Jira, MS Office

• Independent resolution of high‑impact anomalies; authority to approve corrective actions

• Prior leadership of sustainment or integration projects for weapon‑system platforms

• Established track record of driving organization‑wide process change; mentorship in documentation standards

• Executive‑level presentation experience; influencing senior technical and program leadership

• Proven leader of cross‑functional teams (Systems Engineering, I&T, Modeling & Simulation, HW/SW/FW)

• expectation to lead on‑site engagements

Preferred Qualifications

• Direct experience supporting weapon‑system platforms and mission‑critical sustainment.

• Hands‑on troubleshooting of both hardware and software under production constraints.

• Experience in Agile Scrum environments; Certified Scrum Master (CSM) a plus.

• Advanced proficiency with Tableau or comparable data‑analysis/visualization tools.

• Exposure to Department of Defense (DoD) contracts (2 + years).

• Knowledge of Engineering Bills of Materials (EBOMs) and Indentured Parts Lists (IPLs) for obsolescence and lifecycle management.

• Prior involvement with Model‑Based Systems Engineering (MBSE) tools (e.g., Cameo, MagicDraw).

What We Can Offer You:

Northrop Grumman offers a comprehensive benefits package and a work environment that promotes your growth, supporting both employees and the company's success. The benefits at Northrop Grumman are flexible and customizable, allowing you to select options that best meet your needs and your family's. Your benefits will include the following:

• Health Plan

• Savings Plan

• Paid Time Off

• Education Assistance

• Training and Development

• Flexible Work Arrangements

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