IT Project Coordinator

ITRS Project Coordinator

Kwik Trip is seeking an organized and detail-oriented ITRS Project Coordinator 1 to support field service operations, project coordination, and scheduling activities. In this role, you will help ensure successful execution of technology-related field projects by managing technician schedules, tracking project progress, maintaining documentation, and coordinating logistics across multiple teams. This position is ideal for someone who thrives in a fast-paced environment and enjoys balancing communication, organization, and operational support.

What You'll Do

• Create and maintain field technician routes and schedules using geographic and scheduling tools.
• Coordinate technician assignments based on skills, equipment requirements, and business priorities.
• Communicate schedules, route updates, and operational changes to field technicians and internal stakeholders.
• Update and distribute field scheduling summaries and project status information.
• Initiate and manage workflow activities within field service management systems.
• Maintain project tracking tools and documentation for planned and completed work.
• Review and update project tasks, work orders, and case records to ensure accurate reporting and documentation.
• Monitor project and workflow statuses to ensure tasks move through completion successfully.
• Create and maintain detailed task notes and supporting documentation for stores and technicians.
• Support field operations by creating work orders and coordinating project-related activities.
• Manage equipment and parts requirements while coordinating inventory and resource requests.
• Assist with store openings, remodels, and technology deployment projects by coordinating resources and supporting execution efforts.
• Partner with cross-functional teams to help ensure projects are completed efficiently and accurately.

What We're Looking For

• Strong organizational and time management skills.
• Excellent communication and coordination abilities.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• High attention to detail and commitment to maintaining accurate documentation.
• Experience working with scheduling, project tracking, or workflow management systems.
• Ability to collaborate effectively with technicians, stores, vendors, and internal teams.
• Basic troubleshooting and technical aptitude with technology-related systems and processes.

Even Better If You Have

• Experience supporting field service, project coordination, or technology operations.
• Knowledge of ServiceNow, field service management systems, or similar workflow tools.
• Experience coordinating technician schedules, logistics, or project deployments.
• Familiarity with store technology, networking, or retail systems.
• Basic understanding of network connectivity and cable termination concepts.

Work Schedule: Monday - Friday.