Technology Project Manager

Position Overview

The Technology Project Manager will lead planning and execution for complex, cross-functional technology initiatives across Cordance Commerce. This role turns strategic priorities into coordinated delivery plans, creates transparency around milestones and dependencies, and helps Engineering , Product , Architecture , Customer Success , Support , Sales , and business leaders deliver measurable outcomes predictably.

The ideal candidate combines disciplined program management with enough technical fluency to manage software , data , infrastructure , platform , and migration initiatives. The Technology Project Manager does not replace engineering or product ownership; they create the operating rhythm, decision clarity, risk management, and cross-team coordination required for teams to execute effectively.

Key Responsibilities

• Lead end-to-end planning and execution for strategic technology projects, including platform consolidation , Secure Retail-to-Solutions migration , database modernization , unified reporting , reliability improvements , integrations , and AI-enabled initiatives .
• Translate approved business priorities and product roadmaps into clear project charters, workstreams, milestones, dependencies, resource plans, delivery forecasts, and measurable acceptance criteria.
• Establish and maintain integrated project plans across Engineering , Product , Architecture , Data , Quality , Infrastructure , Customer Success , Support , Sales , and external partners.
• Facilitate project kickoffs, planning sessions, weekly execution reviews, risk and dependency reviews, decision forums, retrospectives, and executive status updates.
• Track scope, schedule, capacity, budget, risks, assumptions, issues, decisions, and changes; drive timely resolution and escalate with context, options, impact, and a recommendation.
• Create transparent reporting for planned-versus-delivered work, milestone health, delivery confidence, resource constraints, quality, release readiness, and business outcomes.
• Coordinate release and migration readiness across technical and customer-facing teams, including validation, cutover, rollback, communications, training, support preparedness, and post-launch stabilization.
• Partner with Product Managers and Engineering leaders to maintain clear priorities, healthy backlogs, realistic commitments, and alignment between customer needs, architecture requirements, and delivery capacity.
• Improve the technology delivery operating model, including standards for project intake, prioritization, status reporting, dependency management, RAID logs, decision records, and lessons learned.
• Administer and improve project-management workflows in tools such as Asana , Jira , or similar platforms while keeping reporting useful and avoiding unnecessary process overhead.
• Manage vendor and contractor deliverables when assigned, including statements of work, milestones, invoices, risks, performance, and expected return on investment.
• Build trusted relationships across teams, resolve ambiguity, and ensure stakeholders understand decisions, owners, next steps, and delivery tradeoffs.

Competencies:

• Delivery Leadership: Creates structure and momentum for complex initiatives involving multiple products, teams, and business functions.
• Technical Fluency: Understands software development , cloud platforms , databases , APIs , integrations , testing , releases , and production operations well enough to manage dependencies and risk.
• Planning and Forecasting: Builds credible plans from incomplete information and continuously improves forecasts as evidence changes.
• Risk and Decision Management: Identifies threats early, clarifies tradeoffs, and drives timely decisions with accountable owners.
• Executive Communication: Presents concise, evidence-based status, risks, financial implications, and decisions without obscuring problems.
• Facilitation and Influence: Aligns stakeholders across organizational boundaries and moves work forward without relying on formal authority.
• Customer and Business Focus: Connects technology delivery to customer impact, operational readiness, revenue, retention, and strategic outcomes.
• Continuous Improvement: Uses delivery data and retrospectives to improve predictability, quality, speed, and team effectiveness.

Required Qualifications

• Bachelor's degree in Computer Science , Engineering , Information Systems , Business , Project Management , or a related field, or equivalent practical experience.
• 7+ years of experience managing technology projects or programs, including complex initiatives spanning multiple engineering and business teams.
• Demonstrated success delivering SaaS software , platform , data , cloud , integration , infrastructure , or migration projects through the full lifecycle.
• Strong working knowledge of Agile and hybrid delivery approaches, software development lifecycles , release management , and production-readiness practices.
• Experience building integrated project plans and managing scope, schedule, dependencies, resources, risks, budgets, vendors, and organizational change.
• Proficiency with project and work-management tools such as Asana , Jira , Azure DevOps , Smartsheet , or similar platforms.
• Ability to define meaningful delivery metrics and communicate status, risks, decisions, and forecasts to both technical teams and senior executives.
• Excellent facilitation, organization, written communication, stakeholder management, and conflict-resolution skills.

Preferred Qualifications

• Experience managing technology integration or consolidation following acquisitions or across a multi-product SaaS portfolio.
• Experience leading customer migrations, cloud modernization , database migrations , data-platform implementations , or enterprise reporting initiatives.
• Familiarity with retail , point-of-sale , inventory , e-commerce , donation, or thrift/resale software environments.
• Experience coordinating distributed teams, contractors, vendors, and stakeholders across time zones.
• Experience using dashboards and engineering metrics for capacity, flow, predictability, quality, reliability, and planned-versus-delivered analysis.
• Working knowledge of information security , data privacy , business continuity , and operational readiness.
• PMP , PgMP , PMI-ACP , Scrum , SAFe , or comparable project/program-management certification is a plus.
• Experience coordinating AI or data-intensive initiatives is a plus.