RPO Manager

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About UsVensure Employer Solutionsis the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting SummaryTheRPO Manageris responsible to build, scale, and operationalize a high-performing Recruitment Process Outsourcing (RPO) business. This position is also responsible for end-to-end RPO service delivery, operational excellence, client outcomes, and financial performance. The ideal candidate brings deep operational leadership experience within RPO, or talent services, with a proven ability to design scalable delivery models, lead multi-country recruiting operations, and partner closely with Sales, Product, and Technology to deliver enterprise-grade RPO solutions across the Americas. This role requires a hands-on buildersomeone who has stood up delivery teams, standardized recruiting operations, driven margin improvement, and led large-scale client implementations in complex enterprise environments.Essential Duties and ResponsibilitiesRPO Operations & Delivery Leadership

Own end-to-end RPO service delivery, including workforce planning, recruiting execution, performance management, client SLAs, and continuous improvement.

Design and scale RPO delivery models supporting enterprise clients across multiple industries, hiring volumes, and geographies.

Ensure consistent, high-quality recruiting outcomes across services such as sourcing, screening, scheduling, onboarding coordination, and workforce analytics.

Operational Strategy & Scale

Build the operational foundation for a new and growing RPO business, including org design, capacity models, delivery playbooks, and implementation frameworks.

Develop scalable standard operating procedures (SOPs), quality assurance frameworks, and training programs for recruiting teams.

Drive operational readiness for enterprise implementations, transitions, and new client launches.

Financial & P&L Accountability

Own operational P&L performance, including cost management, productivity, margins, and revenue per recruiter.

Partner with Finance to develop operating budgets, pricing inputs, staffing models, and forecasting.

Continuously optimize delivery efficiency, utilization, and cost-to-serve while maintaining service quality.

Client Experience & Retention

Serve as an executive sponsor for key enterprise RPO clients, ensuring high satisfaction, renewals, and expansion opportunities.

Translate client talent acquisition needs into scalable, repeatable RPO solutions.

Establish governance models, performance dashboards, and executive business reviews.

Cross-Functional Leadership

Partner closely with Sales, Product, Technology, and HR to ensure operational feasibility of RPO solutions sold.

Support sales pursuits with operational input on solution design, pricing assumptions, and implementation timelines.

Align recruiting technology, analytics, and reporting capabilities with operational needs.

Process, Technology & Continuous Improvement

Oversee adoption and optimization of ATS, CRM, workforce management, and reporting tools used in RPO delivery.

Drive continuous improvement initiatives across recruiting processes, candidate experience, and hiring manager satisfaction.

Audit operational procedures and lead cross-department efforts to improve and document workflows.

Leadership & Team Development

Build, lead, and mentor senior operational leaders, recruiting managers, and delivery teams.

Foster a culture of accountability, operational rigor, and continuous improvement.

Lead large-scale trainings, operational reviews, and enterprise stakeholder meetings.

Travel both domestic and internationally, may be required occasionally to attend team onsite meetings, customer events, industry conferences, and training sessions. This may include air travel, ground transportation (including cars, taxis, or rideshare services), and in some cases potential public transportation.

Marginal Functions

Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.

Attend webinars and training to stay up to date on best practices related to the company and department.

Complete projects and other duties as assigned by supervisor.

Knowledge, Skills, and Abilities

Strong ability to work cross functionally with other departments.

Deep understanding of RPO operational models, recruiting workflows, and enterprise client expectations.

Strong strategic planning, analytical, and problem-solving skills with a focus on scalable service delivery.

Demonstrated success leading large, distributed recruiting or delivery teams.

Strong executive presence with the ability to engage senior client stakeholders.

Proven experience driving operational metrics, SLAs, KPIs, and continuous improvement.

Proficiency with ATS platforms, workforce planning tools, CRM systems, and operational analytics.

Strong collaboration skills across Sales, Finance, Technology, and Product teams.

Commitment to understanding and meeting customer needs.

020Education & Experience

Bachelor's Degree in Business, Human Resources, Operations or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs) required, MBA or advanced degree is highly desirable.

At least five years of progressive leadership experience in RPO, staffing, or talent services.

Demonstrated experience scaling operations and leading enterprise service delivery organizations.

Competency in Microsoft applications including word, excel, teams, and outlook.

This role requires a valid, non-restrictive driver's license as it involves regular travel to client sites and company locations.

Must possess a valid passport and be willing to travel internationally on occasion.

Experience working with off-shore teams.

Required Licenses and/or CertificationsNone.Physical, Mental, & Communication DemandsPhysical Demands:

Sedentary Work:Occasionally involves sitting for extended periods, often at a desk or computer.

Manual Dexterity:Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.

Mobility:Frequent travel to meet with clients, attend conferences, and be an active part of the recruiting team. Occasionally walking or traversing throughout the office to meet with leaders and other employees or offsite locations to meet with clients.

Visual Acuity:Ability to read and analyze data on a computer screen (or to read and analyze data with reasonable accommodation) and in printed materials.

Lifting & Carrying:Minimal physical lifting required, but may involve handling documents, and lifting light office supplies.

Mental Demands:

Strategic Thinking:Strategic planning and systems thinking to align recruiting delivery with workforce planning, business goals, and continuous improvement initiatives.

Decision Making:Data driven decision making including interpreting funnel metrics, quality of hire indicators, time to fill, aging, source effectiveness, and capacity modeling.

Attention to Detail:High level of attention to detail for compliance, requisition controls, reporting accuracy, SLA/KPI performance, and process documentation.

Problem-Solving:Complex problem solving and critical thinking to diagnose recruitment process issues, assess root causes, and implement scalable solutions.

Multitasking:Ability to manage competing priorities across multiple requisitions, hiring managers, geographies, and vendors while meeting deadlines and service levels.

Stress Management:Adaptability and resilience in fast-changing environments. Sustained focus under pressure during peaks in hiring volume, escalations, or implementation phases.

Communication Demands:

Interpersonal Skills:Negotiation and persuasion to align hiring managers, recruiters, vendors, and HR partners on priorities, SLAs, process adherence, and decision making. Strong ability to build relationships and communicate effectively with employees, managers, clients and external vendors.

Cultural Sensitivity:Communicate with individuals from diverse cultural backgrounds, demonstrating cultural awareness and sensitivity.

Conflict Resolution:Active listening and conflict resolution to handle escalations, manage expectations, and drive consensus across diverse stakeholder groups.

Written Communication:Strong written communication to product clear, professional emails, process documentation, playbooks, training materials, and status reports.

Verbal Communication:Frequent verbal communication via phone and video conferencing to manage stakeholders, conduct calibration sessions and resolve escalations.

Presentation Skills:Executive level communication skills to present performance insights, risks, and recommendations to senior leaders and client counterparts. Facilitation and meeting leadership to run intake calls, weekly business reviews, quarterly business reviews, and process working sessions.

020Environmental ConditionsPrimarily will be an indoor, office environment. May occasionally have moderate noise level from copiers, W2 or check printers, and coworkers. Will work in various additional environments, including client offices, industry conferences, customer events, and training sessions. This means adapting to different settings and conditions regularly. This role may involve extended periods of sitting during travel and meetings, as well as standing and walking during client visits and events.Disclaimer

This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

This document does not create an employment contract, implied or otherwise, other than an "at will employment relationship.

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$90,000 - $100,000 a year

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.