Field Services Team Leader II

Join us to co-create solutions for a better future! Job Details Field Services Team Leader II, Tampa, FL (Posted: 5/19/2026) Job ID: 63809 Job Category: Desktop Support Position Type: Full Time Remaining Positions: 1 Responsibilities Create a cohesive team environment through consistent management Coach and counsel direct reports, providing feedback with positive recognition, conducting performance evaluations, training, mentoring and handling discipline issues Write employee performance evaluations, deliver annual merit reviews, update employee journals daily, and perform other administrative tasks as assigned Perform root cause analysis and identify opportunities to improve efficiencies Ensure direct reports meet their goals and follow departmental processes Responsible for day‑to‑day operations of Service Desk Work with the Project and Senior Management Team for long‑term strategies and achieving Service Level Agreements (SLAs) set forth by client Benefits Work with brilliant minds, often within a global capacity Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well Job Requirements High school diploma or equivalent required 2+ years of management experience including coaching, training, mentoring, interviewing, hiring and terminations Good interpersonal skills Excellent attention to detail and organization skills Effective time management and organizational skills Excellent verbal and written communication skills Be a big‑thinker, able to think strategically and ready to be and feel a part of the big picture Be flexible & adaptable in your understanding of client needs and goals to achieve successful outcomes Pay Range: Based on Experience #J-18808-Ljbffr Stefanini, Inc