Senior Facets Analyst

Role Description

A Facets Product Analyst analyzes business and user needs, then translates these into Facets system configurations for healthcare payers, focusing on product/benefit setup, enrollment, and claims processes. Key duties include:

• Configuring the Facets healthcare administration system
• Documenting product and benefit structures
• Testing configurations
• Creating reports
• Validating data
• Collaborating with IT and business teams to ensure the system meets regulatory compliance and operational requirements

Additional responsibilities include:

• Analyze, design, configure, and manage Facets modules for claims, members, provider management, and benefit product
• Conduct client sessions to gather requirements, provide guidance, and ensure configurations meet operational and regulatory needs
• Perform system testing, troubleshoot issues, and deliver root cause analysis with hands-on resolution to maintain accuracy and reliability
• Develop and maintain clear documentation of system functionality, configuration standards, and process workflows to support long-term usability

Qualifications

• Strong analytical and problem-solving skills
• In-depth knowledge of Facets core modules and workflows
• Proficient in tools like SQL for data analysis and Facets-specific web services
• Strong understanding of the healthcare payer domain, including claims processing, benefits, membership, and provider management
• Ability to develop relationships with stakeholders and understand the requirements through excellent listening and effective written and verbal communication
• Ability to adapt to varied business challenges and work in a dynamic environment

Requirements

• High School diploma equivalency with 2 years of cumulative experience OR Associate’s degree/Technical degree OR 4 years of applicable cumulative job specific experience required

Benefits

• Choice of multiple health and dental plans with nationally recognized networks
• Vision benefits
• Total wellness program
• Employee assistance program for you and your family
• Competitive wages
• Retirement savings plans
• Company-paid disability and life insurance
• Pre-tax savings opportunities (HSA and/or FSA)
• Professional development offerings
• Opportunities for remote work
• Generous paid-time-off program