Full-Time E-Bike Mechanic

Job Description

Job Description

Description:

We’re looking for a skilled, dependable, and customer-focused Full-Time E-Bike Mechanic to join our Seattle Flagship Service Center.

This role is responsible for diagnosing, servicing, repairing, and maintaining electric bikes while providing a high level of workmanship and customer care. The ideal candidate enjoys solving mechanical problems, works efficiently in a busy service environment, communicates well with customers and teammates, and takes pride in keeping a professional and organized workspace.

Key Responsibilities

Service & Repair

• Diagnose mechanical and electrical concerns on e-bikes.
• Perform routine maintenance, adjustments, tune-ups, and repairs.
• Repair and replace components including brakes, drivetrains, wheels, tires, tubes, controls, and other bicycle components.
• Troubleshoot e-bike electrical systems and determine appropriate repair solutions.
• Conduct thorough post-repair inspections and test rides when appropriate.
• Complete repairs accurately and efficiently while maintaining high workmanship standards.

Customer Experience

• Provide customers with clear, friendly explanations of recommended repairs and maintenance.
• Help set realistic expectations regarding service needs and repair scope.
• Communicate additional issues discovered during service when appropriate.
• Help create a welcoming, professional service experience from bike drop-off through pickup.

Service Center Operations

• Accurately document work performed and parts used.
• Maintain an organized, clean, and safe work area.
• Properly care for shop tools, equipment, bikes, batteries, and customer property.
• Assist with parts organization and identify service parts or supplies that need replenishment.
• Support the flow of bikes through the service center and help keep repairs moving efficiently.
• Follow company safety procedures and established service practices.

Team Responsibilities

• Work collaboratively with mechanics, sales staff, and leadership.
• Help teammates diagnose challenging repairs and share technical knowledge.
• Assist with assembly, inspections, and other shop needs when required.
• Stay current on products, service procedures, and technical updates.
• Contribute to a positive, accountable, and customer-first shop culture.

Qualifications

• Previous bicycle mechanic, e-bike mechanic, powersports, automotive, or similar mechanical      experience preferred.
• Strong mechanical aptitude and problem-solving ability.
• Experience with bicycle brakes, drivetrains, wheels, tires, and general adjustments.
• E-bike electrical troubleshooting experience is a plus.
• Comfortable using hand tools, bicycle-specific tools, and diagnostic equipment.
• Able to prioritize work and maintain attention to detail in a busy service environment.
• Strong communication and customer service skills.
• Dependable, professional, and team-oriented.
• Willingness to learn new products, technology, and service procedures.