Information Technology Specialist 2 (NY HELPs) - 60219

The Information Technology Specialist 2 works within the New York State Office of Information Technology Services, serving as an Operational Support Lead for the Emerging Services Dedicated Team. The role involves acting as a primary point of contact between client state agencies and ITS teams, managing incidents, requests, and projects while providing analysis and documentation support. The incumbent will lead meetings, oversee escalations, maintain deliverables, and advocate for client agency needs while working on high-priority initiatives like DFS Raise Act and BOE Automated Voter Registration. Bachelor's degree in computer science with 15 semester credit hours, or bachelor's degree in any field plus one year of IT experience OR 60 semester credit hours in computer science (including 15 in computer science) plus one year of professional IT experience OR two years of professional experience in information technology One year of permanent competitive service as an IT Specialist 1 (SG-14) for promotion-eligible candidates New York State residency required within six months of hiring Must be authorized to work in the United States on a permanent basis #J-18808-Ljbffr Information Technology Services, Office of