Systems Administrator

Engineer, Technical AlignmentThe Engineer, Technical Alignment plays an integral part in supporting our Technology Alignment Department. As our Engineer, Technical Alignment, you are responsible for providing proactive services and support to our clients across the Greater St. Louis, MO area. More specifically, you'll be tasked with ensuring all client technologies are functioning properly, while reducing the need for reactive support. This role reports to our Technology Alignment Manager, and works closely with various departments to ensure optimal operations.Responsibilities:Adhere to our established Technology Alignment processes, procedures, and policiesAssist with client onboarding and offboarding proceduresProvide proactive IT support to clients, ensuring all physical and digital networks are operating smoothly without any interruptionsMonitor and remedy client infrastructure issues and alerts in a timely mannerPerform regular onsite proactive services that will reduce the need for reactive supportPerform regular checks for maintenance installation to ensure all systems are running smoothlyDocument system reviews, recommendations, internal processes, and proceduresEscalate client issues to the Technology Alignment Team Lead if need beProvide additional IT support to other departments as requiredParticipate in after-hours on call and/or on call escalation rotations as assignedOther assignments as instructed by the Technology Alignment Team LeadAttend regular internal/external meetingsAll other duties and responsibilities as assigned by the Technology Alignment ManagerRequirements:Post-secondary diploma or bachelor's degree in Computer Science or Information Technology; and/or 1-5 years of proven technical support experienceAny of the following professional IT certifications: Microsoft, Citrix, Sophos, Cisco, ComptiaPrevious experience working with a Managed service provider is an assetProven experience providing network administrative supportPrevious experience working with VMware, Windows Servers, RMM, and PSAAdvanced MS Windows Server administrative skills and support skillsExperience in administering, managing, and troubleshooting patch management toolsSound knowledge of backups and Disaster Recovery software and strategiesExperience with Datto BDR and VEAMExperience in creating custom scripts using Remote Management Tools, such as ConnectWise, Automate, or Datto will be an assetExcellent communication, interpersonal, and active listening skillsProfessional, proactive, and personable telephone etiquetteAbility to adapt and respond to challenging situations, different personality types, and difficult client inquiriesAbility to solve problems independently, effectively, and efficientlyAbility to multi-task and work under tight deadlinesAbility to manage changing priorities effectively and efficientlyStrong team player spirit is a mustMust be willing to work in a hybrid working environmentMust be willing to attend the office or client worksites in-person when requiredCompensation Package:Rich Medical and prescription plansDental & VisionPaid Holidays and Flexible Paid Time Off401K/401K Roth with Safe Harbor matchingStock Appreciation RightsCompany-paid life insurance, long-term and short-term disability insuranceCompany-paid mental health support & financial wellness servicesFSA for medical and dependent careHSA option with compatible medical planCompany-paid training, materials, and examsPerformance-based bonusesIT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.