Account Executive, Group Tickets

Job Title

Directs team scheduling and maintenance, and monitors compliance and athlete eligibility for an intercollegiate athletics program to ensure the effective and efficient operation of the program.

Job Description

Position Salary Range: $42,000 plus commissions

Essential Duties:

• Meet and exceed weekly, monthly, and annual revenue goals through strategic group ticket sales efforts and first-class customer service
• Meet and exceed daily fan interaction, outreach, and appointment-setting goals as established by Ticketing leadership
• Generate new sales leads through prospecting, networking events, referrals, community outreach, and relationship-building initiatives
• Build and maintain long-term relationships with group leaders, businesses, schools, youth organizations, nonprofits, and community partners to drive repeat business and referrals
• Develop, sell, coordinate, and execute customized group experiences, theme nights, hospitality packages, and fan engagement initiatives
• Coordinate and execute game day experiences that create memorable moments for group clients and enhance customer retention
• Assist in creating innovative group sales campaigns, promotions, and attendance-driving initiatives in collaboration with internal departments and stakeholders
• Utilize CRM and ticketing platforms (e.g., Salesforce, Paciolan, Ticketmaster) to track sales performance, manage customer interactions, maintain accurate records, and ensure timely follow-up
• Achieve individual performance metrics related to revenue generation, outbound activity, appointments, attendance growth, and fan engagement
• Represent Sun Devil Athletics at events, games, networking functions, and community appearances while performing various ticket sales and service responsibilities
• Maintain a positive, team-first and customer-first attitude in a collaborative work environment
• Commit to personal and professional growth through ongoing training, mentorship, and development opportunities

Knowledge, Skills and Abilities

• Knowledge of successful sales strategies, prospecting methods, and relationship-building techniques
• Knowledge of customer service best practices and fan engagement principles
• Ability to work collaboratively with individuals from various backgrounds and departments
• Ability to thrive in a high-energy, fast-paced, results-driven environment where adaptability, organization, and accountability are essential
• Strong verbal, written, and interpersonal communication skills
• Skill in navigating and communicating detailed policies, procedures, and ticketing information
• Skill in phone-based sales, appointment setting, and customer relationship management
• Ability to passionately represent, communicate, and encourage support for Sun Devil Athletics and its ticketed sports programs
• Ability to create memorable and lasting experiences for fans and clients
• Proficiency with CRM and ticketing software platforms (e.g., Salesforce, Ticketmaster, Paciolan) to manage sales pipelines, customer engagement, and reporting
• Ability to think creatively and contribute innovative ideas to drive attendance and revenue growth

Desired Qualifications

• 3 months or more ticket sales experience.

Working Environment

• Sun Devil Athletics Ticketing is located within Sun Devil Athletics at Mountain America Stadium. Sun Devil Athletics recruits, retains, and develops a workforce community focused on providing opportunities for student-athletes to achieve the highest levels of academic and athletic success.
• Activities are primarily performed in a regular, climate-controlled office setting subject to extended periods of sitting, standing, or walking.
• Evening, weekend, and extended hours may be required during events, games, and peak sales periods.
• Daily use of desktop or laptop computer is required. Ability to clearly communicate to perform essential duties. Regular review of completed tasks and job performance.

Department Statement

The Sun Devil Athletics (SDA) programs are elite, high profile Division I programs. By definition, Division I programs are the "best of the best" and the ladder by which athletes ascend to the world of professional sports and international competitions, such as the Olympics and World Cup. Moreover, Arizona State University and SDA compete in the Big 12 conference. The vision of SDA is to be a comprehensive perennial top ten NCAA Division I athletics program that empowers Sun Devils to maximize human potential and make a positive impact on our university, community and the world. The mission of SDA is to provide opportunities for student-athletes to achieve at the highest levels of both academic and athletic excellence, thereby providing them with opportunities for personal growth, offering a unifying force to the campus community, and creating a source of pride among and support from the external constituencies of the university. SDA promotes identity and expression to build a strong Sun Devil Community reflective of ASU's charter.