AI & Product Transformation Manager

Build your future with Sovos. If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate an ever‑changing regulatory landscape. At Sovos, we're dedicated to more than just solving compliance challenges — we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities. Our purpose‑built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we! Don't worry if you don't check all the boxes — apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here. The Work You'll Do At Sovos, we're transforming how companies around the world manage tax compliance — helping half of the Fortune 500 and thousands more stay ahead in a complex, ever‑changing global landscape. As an AI & Product Transformation Manager, you will own the enablement program that keeps Sovos' global support organization ready for every product launch and continuously fluent in the AI tools that power our work. You’ll be responsible for planning, building, and delivering the enablement program that connects Sovos Product and Global Support Services. Operating as a program manager, you'll lead AI skill‑building across the support org, serve as the support‑side liaison for major product launches, and make sure every agent has the documentation, training, and tooling they need to succeed — in both English and Spanish. More specifically, you will: Own the AI Pods and AI Lab programs end to end: roadmap, session design, facilitation, measurement, and iteration Build hands‑on, job‑relevant content for TheLoops, Salesforce Einstein, Ask Sovi, and general‑purpose AI tools Grow a bench of internal champions and train‑the‑trainer facilitators across US, LATAM, and EMEA Serve as the support‑side liaison for major product launches; partner with Product, Engineering, and PMM on readiness plans Ensure every launch ships with the right support documentation, knowledge articles, bot content, and agent training Run launch readiness checks and elevate gaps before release, not after Treat enablement as a PM discipline: intake, prioritization, milestones, dependencies, owners, and comms plans Run regular reviews with support leadership; report program health, coverage, and impact Partner with Knowledge Management to keep agent‑facing content accurate, discoverable, and bot‑ready Design light‑touch measurement — quizzes, spot‑checks, on‑the‑job observation — to verify enablement actually sticks What We Need From You 5+ years in enablement, learning & development, program management, or product management, with at least 2 years supporting a customer‑facing organization Proven experience running launch‑readiness programs in partnership with Product and/or Product Marketing teams Hands‑on experience using and teaching AI tools in a support, sales, or operations context Demonstrated program management skills — able to run a quarterly plan, a launch, and a weekly cadence in parallel Fluent written and spoken English and Spanish (both required) Bachelor's degree in Business, Communications, Education, or related field; equivalent experience accepted A proactive program manager at heart — you plan, track, drive, and close Equally credible coaching a frontline agent and briefing a senior leader A practitioner of AI tools, not just a commentator — you can demo, not just describe Strong facilitator who can make complex product changes feel simple Operates with urgency and ownership; needs minimal direction to land a program Due to client contractual obligations, the successful candidate will be asked to clear a background check and drug test upon hire What Does Sovos Offer You? At Sovos, we are committed to offering competitive pay and benefits that reflect both industry and market standards. We expect that this role will pay a base salary that ranges between $100,000 and $120,000 annually. Compensation may vary outside of this range depending on several factors including a candidate’s qualifications, skills, competencies, experience and location. While we are committed to giving an overview of compensation, salary is just one component of our comprehensive Total Rewards package. Flexible Time‑Off Competitive Salaries with Annual Bonus Eligibility or Uncapped Commission Plans Comprehensive Health, Dental, Vision and supplemental accident, hospital and critical illness benefits Health Savings Account with annual employer seed and matching contributions Company‑paid basic Life Insurance, AD&D, and Short‑ and Long‑Term Disability Insurance 401(k) with employer sponsored match Bi‑Weekly Meeting Flex and Focus Days Mentoring Programs Globally recognized Training and Development programs Tuition Reimbursement, Time off to Volunteer, Charitable Giving Match, and more! Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work. #J-18808-Ljbffr