Motorsports Service Advisor

Job Description

Job Description

Benefits:

• SIMPLE IRA
• Dental insurance
• Employee discounts
• Health insurance
• Training & development
• Vision insurance

About the Role:
Owen Motor Group Inc is looking for a passionate and driven Motorsports Service Advisor to join our team in Charleston, IL! This is your chance to combine your love of powersports and motorsports with a rewarding customer-facing career. If you thrive in a fast-paced dealership environment and know your way around high-performance machines, we want to hear from you.

Responsibilities:

• Greet and assist motorsports customers, providing expert guidance on service needs and repair options
• Write up accurate and detailed repair orders for powersports, motorsports, and recreational vehicles
• Communicate repair timelines, service updates, and estimates to customers throughout the service process
• Coordinate with technicians to prioritize workflow and ensure timely completion of service jobs
• Upsell recommended maintenance services, parts, and accessories to enhance customer value
• Process invoices, payments, and warranty claims accurately and efficiently
• Build lasting customer relationships to drive repeat business and dealership loyalty

Requirements:

• Previous experience as a service advisor, preferably in motorsports, powersports, or automotive dealership settings
• Strong knowledge of motorcycles, ATVs, UTVs, or other motorsports vehicles
• Excellent customer service and communication skills
• Ability to read and interpret repair orders, service manuals, and warranty documentation
• Proficiency with dealership management software (DMS) is a plus
• Strong organizational skills with the ability to manage multiple customers and jobs simultaneously
• Valid driver's license required; motorsports endorsement a plus

About Us:
Owen Motor Group Inc has been a trusted name in the Charleston, IL community, delivering top-tier sales and service for motorsports and powersports enthusiasts. Our customers keep coming back because of our knowledgeable staff, honest service, and genuine passion for the industry. We foster a team-first culture where employees are supported, valued, and encouraged to grow alongside the business.