Supervisor - AI Server Ops Dept. III

Job Location: Grapevine (4051), TX - Grapevine, TX 76051. Position Type: Full Time. Salary Range: $60,000.00 - $65,000.00 per year. Job Shift: 2nd Shift. Job Category: Installation – Maint – Repair. Summary Combine the talents of employees under your supervision to accomplish the objectives of the repair depot such as repair turnaround time, first‑time fix rate, parts used per repair and repair KPI achievement rate. Develop processes based on customer’s requirement to achieve the service level agreement (SLA). Prepare standard operation procedures and work instructions by following ISO 9001‑2008 format. Perform continuous internal process improvement to increase customer satisfaction and productivity. Responsibilities Data Analysis / Communication / Issue Resolution – Prevention Supervise a team of repair technicians. Review and evaluate daily KPI and customer SLA requirements. Present corrective and preventive actions to maintain superior service quality and continuous improvement. Complete all projects assigned by Managers within the required timeframe. Recruit qualified repair technicians and set up adequate training based on approved work instructions. Monitor individual process execution after training. Conduct periodic inventory audits in department repair center and reconcile physical counts. Maintain and develop record‑keeping procedures. Manage appropriate department training records in accordance with applicable regulations, policies, and ISO standards. Aid department manager in the development of KPI goals and objectives. Recommend, implement and administer methods and procedures to enhance operations. Aid other department supervisors to ensure smooth inter‑department processes and procedures. Ensure daily housekeeping and workstation equipment layout, energy conservation is followed thoroughly. Be flexible with working hours and be available to work during other assigned events. Assist in maintaining great teamwork and high morale environment. Warehouse Efficiencies – Cost Reduction Implement warehouse efficiencies and cost‑reduction programs to assist the company in making better merchandise flow decisions by conducting thorough analysis on key areas causing product and delivery issues. Build and maintain a work environment that is positive and supported by open feedback and two‑way communication at all levels. Team Leadership Maintain a positive work environment while supporting the company’s culture. Foster a healthy and safe work environment, focusing on the well‑being of all associates. Maintain and strengthen internal, external customer, and supplier relationships. Communicate and work well with all business partners. Manage inventory and allocation to flow through the warehouse in the most cost‑efficient and productive manner. Supervisory Responsibilities Hire and train new employees. Organize and oversee the schedules and work of assigned team. Conduct performance evaluations that are timely and constructive. Handle discipline and termination of employees as needed and in accordance with company policy. Qualifications Minimum of 2‑3 years work‑related supervision experience in server‑related system repair service industry. Fluent in speaking/writing in English. Spanish speaking is a plus. Essential Skills Excellent communication skills and a professional attitude in dealing directly with customers. Must have ability to generate management reports in Excel, ISO experience to create SOP work instructions and procedures in Word. Ability to work independently with minimal supervision. Lean manufacturing – 5S procedures experience is a plus. Excellent verbal and written communication skills. Detail‑oriented. Strong leadership and team‑building skills. Adaptability to new processes and flexibility to changing tasks/assignments. Competencies Shows determination to achieve excellent results. Finds better ways. Demands top performance. Inspires commitment. Working Conditions Must be able to tolerate moderate to high noise levels in a warehouse environment. Office and outside environmental conditions found in the warehouse: hot in the summer, cold in the winter. Individuals may need to walk for an extensive period of time while working and walking the facilities; reach over shoulder heights; bend or stoop below the waist; perform repetitive wrist, hand, or finger movements; and occasionally lift up to 50+ pounds using team lift. #J-18808-Ljbffr SMS INFOCOMM CORPORATION