Computer Support Specialist

Job TitleJob ResponsibilitiesMaintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.Documents, maintains, upgrades or replaces hardware and software systems.Supports and maintains user account information including rights, security and systems groups.Receives and documents all user support calls, Emails in the IT Web Help Desk application for problem resolution.Escalates tickets when issues are not easily identified or corrected.Provides help desk coverage, direction of problem resolution of workstation hardware, software and printers.Maintains and updates the help desk database. Track and follow up on unresolved issues and report same as requested.Relies on experience and judgment to plan and accomplish goals.Performs a variety of IT related tasks as assigned.Works under general supervision; reports to the Director of IS Support Services.Evaluates documented resolutions to analyze trends for prevention of future problems.Alerts management of emerging trends in incidents.A certain degree of creativity and latitude is required.Experience in industry-standard technologies and methodologies.Good written and oral communication skills.Additional ResponsibilitiesDeliver support and training to end users in the organization on the various types of software programs efficiently and effectively in fulfilling business objectives.Assist with development and improvement of in-house software applications training programs and related courseware.Provide End-User Training as required.Create and deploy feedback mechanisms for end users. Analyze results, make recommendations for support process improvement, and implement changes.RequirementsAn associate's degree or its equivalent desired and 2-5 years of experience in the field or in a related area.Certification in A+, CCNA and/or Network + desirable.Technology StatementApplicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance.Know Your RightsWorkplace discrimination is illegal.Hiring Range: $25.83 - $27.48 HourlyFull-time Hours: 35 Hours per weekFull-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning CenterEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities