Customer Service Representative - Tennova Primary Care South - La Follette

Community Health Systems - - Responsibilities: Responds to customer inquiries via phone, email, live chat, and written correspondence; Handles inbound calls from both internal and external customers; Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions; Researches and resolves customer complaints, billing issues, and service-related concerns; Accurately updates and maintains customer records and case notes in the system