Account Resolution Specialist

Account Resolution Specialist

Elevate Patient Financial Solutions has an exciting career opportunity available as an Account Resolution Specialist. This position will be hybrid, based in our Grand Rapids, MI office with some work from home opportunity. The full time schedule for this role will be 8 AM-5 PM, Monday-Friday.

Job Summary: The Account Resolution Specialist is responsible for detailed, accurate and timely communications with ElevatePFS Patient Financial Solutions clients and Patient Service Representatives, with the goal of resolving patient accounts as quickly as possible. The Account Resolution Specialist is responsible for facilitating this resolution process with the appropriate parties.

Essential Duties and Responsibilities:

• Learns client processes to maintain contact info and accurate up to date Artiva instructions.
• Communicates best use of ElevatePFS Patient Financial Solutions tools and procedures to clients; and encourages and guides them through the daily work process of sharing of information.
• Works internal requests received from the call center on active and inactive accounts.
• Audits PSR work for accuracy of process and procedures, providing appropriate feedback.
• Works emails received from both internal and external clients.
• Work requests received from internal and external clients by an admin hold or task request
• Takes system check calls as necessary from supervisors and patient service specialists for immediate resolution of a call.
• Post adjustments found in a timely and accurate manner.
• Works responses received from external client for requests we are unable to answer.
• Assists in maintaining a positive team environment by providing positive feedback and assisting other representatives where needed.
• Builds strong working relationships with internal and external customers.
• Other duties as assigned.

Qualifications and Requirements:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities.
• Patient Service Representative Experience
• Proven typing skills of a minimum of 37 wpm
• Professional, accurate, clear, and concise verbal and written communications
• Detailed and thorough
• Positive and encouraging attitude
• Resolution driven in timely manner
• Remote and hybrid positions require a home internet connection that meets the company's upload and download speed criteria.

Benefits:

• Medical, Dental & Vision Insurance
• 401K (100% match for the first 3% & 50% match for the next 2%)
• 15 days of PTO
• 7 paid Holidays
• 2 Floating holidays
• 1 Elevate Day (floating holiday)
• Pet Insurance
• Employee referral bonus program
• Teamwork: We believe in teamwork and having fun together
• Career Growth: Gain great experience to promote to higher roles