RN Manager - Concierge Medicine, Primary Care (Ambulatory, Outpatient)

Job Description

Job Description

Location:  San Francisco (Laurel Heights area)

Compensation: $193,000/year target

Longevity:  We are seeking a nurse leader who is looking for a long-term professional home and is excited to build lasting relationships with patients and colleagues over the coming years.

Who are we?

Private Medical has spent the last 20 years creating a new category of concierge medicine —  private medicine — by designing a system that honors the relationship between patients, physicians, and each member of the care team. Based in California, New York, and Florida, our physician-led teams work in concert with our Gynecologists, Naturopathic Medicine Doctors, curated local specialists, elite medical centers, and specialists around the world, to provide relationship focused, evidence-based, longitudinal care to our members and their families. Private Medical is, by design, privately held and free from any conflicts of interests.

We are seeking a dynamic and experienced Registered Nurse Manager to support our San Francisco team. In this role you will provide leadership and oversight to exceptional nursing staff. 

This role is responsible for ensuring the delivery of high-quality, safe patient care, maintaining procedural integrity, fostering a culture of continuous improvement, and supporting consistent clinical operations at the site level. You will partner closely with the San Francisco Site Operations Manager, physicians, and operational leadership to support staffing reliability, clinical workflow execution, nursing team performance, and a strong member experience.

The role also collaborates with the Site Operations Manager on clinical scheduling, time cards, PTO planning, and coverage management to ensure safe, efficient day-to-day operations in San Francisco. While this role is primarily site-based in San Francisco while also collaborating with other nurse leaders and cross-functional partners on standardization, problem-solving, and broader organizational initiatives as needed.

Responsibilities:

• Clinical Leadership and Patient Safety: Provide strong clinical leadership and direction to nursing staff at assigned locations, championing a culture of patient safety and adherence to best practices. 
• Procedure Safety and Compliance: Ensure consistent application of safety protocols and guidelines across all clinical procedures, monitoring compliance and implementing corrective actions as needed.
• Clinical Specialities: Oversee the specialties for the assigned locations, for example gynecology. This includes policies, procedures, laboratory testing, specimen handling, specialized equipment purchases, training and cleaning procedures. Collaborate with the CMO and specialists for specific departmental goals and needs. 
• Policy and Procedure Development: Develop, implement, and maintain comprehensive clinical policies, procedures, and protocols that align with industry standards, regulatory requirements, and organizational goals.
• Staff Management and Development: Oversee the recruitment, onboarding, training, performance evaluation, and professional development of nursing staff within the assigned region and/or locations. Direct reports may range from 10-25 staff members including RNs, MAs, LVNs and other licensed and unlicensed personnel supporting clinical needs, inventory and phlebotomy (referred to as the nursing team). 
• Performance Optimization: Collaborate with site leadership and human resources to optimize nursing staff performance, identify areas for improvement, and implement strategies to enhance efficiency and effectiveness.
• Staffing Strategy and Efficiency: Partner with leadership to analyze staffing needs, develop efficient and cost-effective staffing models, and implement strategies to ensure appropriate coverage across all clinical sites.
• Data Analysis and Reporting: Utilize data to monitor key performance indicators, identify trends, and develop strategies to improve clinical outcomes and operational efficiency.
• Quality Improvement Initiatives: Lead and participate in quality improvement initiatives, utilizing data to identify trends, implement evidence-based practices, and measure outcomes.
• Collaboration and Communication: Foster effective communication and collaboration among nursing staff, physicians, administrative teams, and other stakeholders across the region.
• Regulatory Compliance: Ensure all nursing practices and documentation adhere to relevant federal, state, and local regulations, as well as Private Medical policies and procedures.
• Problem Resolution: Address and resolve clinical and operational issues related to nursing staff and patient care in a timely and effective manner.
• Budget Oversight: Participate in the development and management of nursing department budgets for assigned locations, ensuring responsible resource allocation.
• Organizational Collaboration: Actively collaborate with other Regional Nurse Managers to ensure consistently across sites and provide cross coverage. 
• Organizational Contribution: Actively participate in assigned committees, projects and tasks to support site and organizational needs.

About you:

• Active California RN license, current BLS certification, and valid California driver’s license.
• Minimum of 3 years of management experience and leading large teams. 
• Minimum of five years of nursing experience, with demonstrated leadership or training responsibilities.
• Bachelor of Science in Nursing (BSN) required; Master of Science in Nursing (MSN) preferred.
• Demonstrated experience in developing and implementing clinical policies and procedures.
• Strong understanding of patient safety principles, quality improvement methodologies, and regulatory requirements.
• Proven ability to lead, mentor, and develop nursing staff.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and time management skills with the ability to manage multiple priorities across different locations.
• Proficiency in electronic health records (EHR) and other relevant healthcare technology.
• Ability to travel regularly to assigned clinical sites.

Whats in it for you?

• A competitive starting salary commensurate with experience and skills
• 401(k) with a match (up to 3% of salary)
• Robust health benefits and paid time off
  
• 10 paid holidays off & 1 floating holiday
• ...and most importantly more time to provide outstanding care for patients and work with great colleagues!
  

What is the interview process for this role? 

Thank you for your interest in joining Private Medical. We believe the interview process should be as transparent, thoughtful, and engaging as the care we provide to our members.

Throughout the process, you'll be working closely with me, Leah, who will serve as your primary point of contact. I look forward to getting to know you and helping guide you through each step of the candidate journey!

Our interview process includes:

Application Review
Once we receive your application, our team will carefully review your experience and qualifications. If your background aligns with what we're seeking, we'll reach out to schedule an introductory conversation.

Initial Conversation with HR
This conversation is an opportunity for us to learn more about your experience, career goals, and what you're looking for in your next opportunity. It's also a chance for you to learn more about Private Medical, our culture, and the role.

Hiring Manager Interview
Qualified candidates will then meet with the hiring manager to discuss the position in greater depth, including responsibilities, team dynamics, and how your experience may contribute to our continued success.

Team Interviews
We believe hiring is a collaborative process. Finalists will have the opportunity to meet key members of the team and gain a broader understanding of how we work together to deliver an exceptional experience for our patients and colleagues.

Skills Assessment & Shadow Experience (Clinical Roles)
Candidates interviewing for Clinical Leadership, Registered Nurse, and Medical Assistant/Phlebtomist positions will participate in a role-specific skills assessment (phlebotomy and EKG included) and shadow experience. This allows both you and our team to gain a realistic understanding of the role, the work environment, and what success looks like at Private Medical.

We understand that interviewing is a significant investment of your time. Our commitment is to provide clear communication, timely updates, and a respectful candidate experience throughout the process.

At Private Medical, we know that a great experience for patients, physicians, and the entire team transpires when people from different geographies, religions, ethnicities, political affiliations, genders, abilities, and creeds engage in collaboration. It is vital that we remain curious and compassionate towards ourselves and others, that we celebrate the new perspectives diversity invites us to see, and that we learn and adapt to the influence of our community to foster a safe and collaborative space.