Patient Care Specialist II

Job Description Summary

Handle incoming calls, schedule new and existing patient appointments, provide accurate information, and solve complaints and inquiries; always keeping customer satisfaction at the core of every contact.
Identify patient needs, clarify information, research every issue and provide appropriate solutions and/or alternatives.
Works under moderate supervision.
Screen calls and ensure they are transferred to the appropriate staff member.
Learn protocol to take appropriate steps in an urgent call situation.
Complete and process records to ensure all pertinent data is entered into the patient's record in an accurate and thorough manner.
Meet performance metrics, goals, and outcomes in a fast paced, high performing team- based setting.
Demonstrate excellent service to internal team members and patients.
Perform other related duties as assigned.

How will you make an impact & Requirements

Handle incoming calls, schedule new and existing patient appointments, provide accurate information, and solve complaints and inquiries; always keeping customer satisfaction at the core of every contact.
Identify patient needs, clarify information, research every issue and provide appropriate solutions and/or alternatives.
Works under moderate supervision.
Screen calls and ensure they are transferred to the appropriate staff member.
Learn protocol to take appropriate steps in an urgent call situation.
Complete and process records to ensure all pertinent data is entered into the patient's record in an accurate and thorough manner.
Meet performance metrics, goals, and outcomes in a fast paced, high performing team- based setting.
Demonstrate excellent service to internal team members and patients.
Perform other related duties as assigned.