Hotel Guest Service Representative/Shuttle Driver

Join Our Team!

We are proudly managed by O'Reilly Hospitality Management, LLC ("OHM"). At OHM, we are:

• A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community involvement, & philanthropic outreach efforts.
• Committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact.
• Seeking supportive, collaborative, detailed-oriented people to join our team!

At OHM, we offer:

• 401(k) & Roth 401(k) with company match full-time and part-time Team Members are eligible!
• Health, Dental, Vision & Life Insurance
• Paid Time Off, including Paid Parental Leave
• Growth Potential and Career Advancement
• Hotel/Restaurant Travel Perks & Discounts!

Never wait for a paycheck again! OHM Team Members can sign up for earned wage access through DailyPay on day one!

Now Hiring: Guest Service Representative and Shuttle Driver Location: Doubletree Hotel Aurora, Aurora, CO

Guest Service Representative.pdf

Essential Responsibilities:

• Warmly greet guests and assist with registration and room assignments.
• Handle guest inquiries about hotel services, dining, entertainment, and travel directions.
• Manage room availability, guest accounts, and billing.
• Post charges, process payments, and make change.
• Make reservations and handle guest requests, including safekeeping of valuables.
• Communicate effectively with other departments.
• Follow hotel credit policies and ensure accurate cash handling.
• Support team members and take on additional responsibilities as needed.
• Provide safe, reliable, and timely transportation for guests to and from the airport and other designated locations while adhering to all traffic laws and company safety standards.
• Greet guests in a friendly and professional manner, assisting with luggage, providing directions, and creating a positive arrival and departure experience.
• Maintain the cleanliness, appearance, and operational readiness of the shuttle vehicle, conducting routine inspections and promptly reporting maintenance or safety concerns.
• Communicate effectively with hotel departments regarding shuttle schedules, guest transportation needs, and any service issues to ensure a seamless guest experience.
• Deliver exceptional guest service by responding promptly to guest requests, sharing information about hotel amenities and local attractions, and resolving guest concerns in a courteous manner.

Skills & Abilities:

• Strong leadership, communication, and organizational skills.
• Ability to multitask, prioritize, and solve problems.
• Proficiency with PMS and Microsoft Office.

Education & Experience:

• Must successfully complete and pass all required pre-employment drug screening requirements.
• Must possess and maintain a valid driver's license and an acceptable driving record.
• A high school diploma or GED is preferred.
• Hospitality customer service experience is preferred.

Hours:

• Flexible schedule, including nights, weekends, and holidays.

Physical Requirements:

• Standing for long periods of time, with light lifing up to 40 pounds.
• Ability to safely operate a shuttle van for extended periods, including entering and exiting the vehicle frequently.
• Ability to lift, carry, and transport guest luggage weighing up to 50 pounds.

Work Conditions:

• Indoor environment with minimal exposure to adverse conditions during guest service representative shifts.
• As shuttle driver, work is performed both indoors and outdoors and may involve exposure to varying weather conditions.

O'Reilly Hospitality Management, LLC, is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status or other protected classifications.