customer service rep

General Job Description - Office Staff / Dumpster Consultant

PART TIME: 2-3 days a week (1 Saturday a month REQUIRED). Bilingual (Spanish and English) preferred. Our office staff is responsible for a broad range of daily activities described below. The ideal candidate will be focused on customer service and details. He or she will have strong organizational skills, be able to work in a sometimes stressful environment, follow company policies and procedures, and always keep customer service at the front of everything they do. We refer to our office staff as "Dumpster Consultants" because you play a consultative role with our customers and prospective customers. This role will report to the Office Manager and will have no direct reports.

Office Duties
• Answer incoming phone calls, answer question, take customer orders
• Entry of orders or changes to customer information into the Bin Tracker software system
• Daily scanning of prior day driver delivery sheets
• Bins Out Calls
• Customer communications
• Expense & Receipt tracking
• Driver communication & dispatch


Recording Daily Activities
• Follow company policy for recording incoming leads and orders
• Utilize CRM Tool (BinTracker) to log activity & complete details when required
• Record any traffic, equipment, or property incidents to office per policy
• Utilize other methods of tracking calls, leads, and activities

Marketing & Sales
• Respond to incoming lead generated inquiries
• Social media posts as assigned
• Participate in sales activities, trade shows, etc if requested

Other
• Other duties as assigned by manager

Misc Requirements
• great phone skills and etiquette
• must be able to sit for long periods of time
• excellent ability to use internet, computer, and order and data entry
• basic microsoft office knowledge (word, excel, PPT)
Work schedule

• 8 hour shift

Benefits

• Other
• Flexible schedule
• Referral program
• Employee discount
• Paid training