PT Customer Service Mail Clerk

Job Description

Job Description

Customer Service Mail Clerk

JLM is a boutique one-stop resource for the packing, shipping, printing and other business service needs of the residents and businesses of the Bay Area.

JLM has an on-site, front-facing customer service position available for the right individual who is passionate about providing exceptional customer support. The ideal candidate must be ready and able to work in a fast-paced environment, problem solve and multi-task through periods of brisk activity and frequent interruptions. 

Position Pay Rate: $18.34/hr CSM Clerk $20.34/hr CSM Clerk Lead
Position Type: Part-Time (10 - 30 hours/week Monday thru Saturday) (Hiring for Monday, Tuesday, & Wednesday between 9am and 6:15pm)
Position Pay Frequency: Weekly
Position Perks: Free Personal Printing, Off all major holidays, FREE on-site parking, Employee discount on supplies, Employee discount on shipping through partnered carriers, Sick Time (40 hours annually), Retirement Savings Plan (No employer match at this time)
Position Pay Variable: Commission for Live Scan & Notary Services
Position Setting: Retail & Shipping

Key Responsibilities include providing positive, friendly customer-centric service while completing the below with excellence:

Role:

• Answer shipping, mailbox or other general questions.

• Pack, ship items and ring up transactions independently.

· Receive, sort and distribute incoming mail. Candidate will correctly route to all mailbox holders.

• Apply federal and agency policies in reading and sorting mail.

• Operate point of sales register, scale and other mailroom equipment as needed.

• Scan and organize delivered packages.

· Perform clerical tasks such as answering telephones, handling mail, operating office equipment and maintaining office supplies.

• Gather, compile, verify information, perform data entry and bill clients when necessary.

• Take on other tasks as assigned.

• Maintain cleanliness of store by dusting, sweeping, taking out trash, etc.

• Note: Lead CSM Clerk must be willing to be the opener and/or the closer for any day worked

You:

• Be adaptable (responsibilities and business needs may evolve over time, and we are looking for candidates who are adaptable and willing to take on new challenges as they arise.)

• Have excellent attention to detail and the ability to work with frequent interruptions.

• Ability to follow written and verbal procedure as well as problem solve.

• Aptitude to quickly become proficient in working with multiple processes, equipment, and

• software applications.

• Hold strong service attitude with ability to work with a diverse group of customers.

• Are reliable: you have a great attendance record and show up to your scheduled shifts.

• Communicate responsibly: provide advance notice (when time allows) if things don't go

• as planned.

• Enjoy working independently without having to be micromanaged: ask questions, take

• pride in your work and find things to do without having to be asked.

• Able to lift up to 50lbs

• *Fluency in Spanish a plus

Business Hours:

• Monday – Friday 9am to 6:00pm

• Saturday 10am – 2:00pm

• *hours exclude holidays

Dress Code: 

While the environment is relaxed, JLM attire must be business casual. Business casual is defined as at a minimum a fitted t-shirt or polo shirt, fitted pant (denim or khaki (any color)) or skirt, and a comfortable non-slip shoe. Any deviation must be pre-approved by the management team.

To apply:

• Email an introduction with your resume and 3 references to us: hr @ jacklondonmail .com (remove spaces)

• USE subject line: I'm Ready to Pick Pack & Ship!

*Phone calls and candidates unable to follow these instructions will be not be considered.