Relationship Banker I

Overview Join Mascoma Bank’s Retail Team as a Relationship Banker I and help us improve our clients' financial well‑being! At Mascoma Bank, we aim to provide exceptional customer service while enhancing the lives of our customers and communities. The Relationship Banker I will be the first point of contact with our customers, assisting them with their daily banking transactions, inquiries, and providing exceptional customer service. Responsibilities Assist customers with their daily banking needs including deposits and withdrawals. Build and enhance customer relationships by finding ways to solve customers’ issues or identifying ways to enhance their financial lives. Understand how we can support customers through our products and services to help them choose the best options for making banking easy. Guide customers through the account opening and application processes and set expectations for how to manage their finances. Continuously demonstrate a helpful, friendly, positive attitude that makes customers happy they chose us for their banking needs. Maintain a commitment to putting the customer first in every interaction by taking ownership of the customer experience and striving toward providing first‑contact resolution. Maintain a neat and orderly work area and ensure that all negotiable and confidential records are properly secured. Understand and adhere to Mascoma Bank’s policies and procedures. Adhere to and uphold all written policies and procedures of Mascoma Bank, including BSA/CIP and OFAC monitoring and reporting, security, operation, and personnel policies. This job description provides a general overview of the role and is not intended to provide a comprehensive list of all duties and responsibilities. Qualifications High school diploma or equivalent. Strong written and verbal communication skills and proficiency in problem‑solving. Great, positive attitude and likes to work with people on a team. Flexibility in job schedules and work locations, including Saturday and early morning drive‑up hours. Professional appearance; grooming and dress consistent with Mascoma Bank appearance policy. Ability to maintain confidentiality and privacy of customer information. Location Keene, NH branch. Benefits Strong culture of belonging with a team that values creativity, new perspectives and innovation. Community‑first mindset; we care about our employees and the communities we serve. Competitive compensation. Career development and internal mentorship. Comprehensive health care, dental care, and vision. 401(k) program: 4% safe‑harbor employer match on top of 5% non‑elective contributions following one year of service. Generous paid time off: starting at 22 days per year, not including 11 paid holidays and 16 hours of Volunteer Time Off. Tuition reimbursement. Student loan paydown and additional benefits. Background & Credit Check All final candidates will be required to successfully complete background and credit screenings as part of the hiring process. These screenings will be conducted in accordance with applicable laws and industry regulations. Having a record on a background or credit report does not automatically disqualify you. We evaluate results on a case‑by‑case basis, taking into account their relevance to the role and any regulatory requirements. Equal Employment Opportunity Mascoma Bank is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based upon race, ethnicity, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, status as an individual with a disability, or other applicable legally protected characteristics. To request reasonable accommodations, please contact View email address on click.appcast.io. Mascoma Bank is an affirmative action and equal opportunity employer, M/F/D/V. Salary $20.00 – $21.50 per hour. #J-18808-Ljbffr