Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Customer Service Manager

Wendy's

Why Wendy's


Families come in all shapes and sizes. And that includes Wendy's family - the people you work with as Wendy's Shift Leader. The stuff you want - like fun people, quality food, and a paycheck - is done.

We believe our people are our greatest asset and that through them, we create purpose and opportunity. We believe in driving sales and generating employee growth. We offer our Shift Managers the opportunity to grow and develop to their personal level.

POSITION OVERVIEW
• As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer."
• You will inspire the entire restaurant team to drive a customer-centered service culture to build customer loyalty
• You will lead the planning process for daily operations, to guarantee every shift is set up to deliver the best customer service
• You will be the expert on executing great huddles in our restaurants, which is the Wendy's way of regularly communicating with our restaurant teams on what is most important to our customers and how we can exceed their expectations
• You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant

What you can expect


Shift Leaders are an integral part of the restaurant management team. Shift Leaders provide direction, training and the expertise required to ensure the customer's expectations are exceeded and each shift they oversee achieves its business goals.

• Weekly Pay!
• Competitive pay
• Medical, dental, vision, RX
• 401K
• Flexible Schedules we want you to have adventures outside of work
• Discounted Meals
• Paid Time Off
• Advancement opportunities within our Management Career Path
• We provide a best-in-class restaurant leadership training program to build the foundation for you to become a high-performing leader for Wendy's

What we expect from you


If a Wendy's restaurant were a person, it would be you: fun, fast and friendly, whatever situation comes up with a customer - good or bad - you handle it like a boss. You get how things work here, and make sure new team members know it, too. You make sure food safety standards and procedures are on point.
• Min 1 year restaurant experience preferred
• 6 months or more of restaurant, retail, customer service focused, or equivalent experience
• Must be at least 18 years of age
• HS diploma or equivalent & possess all documents required by state and federal law
• Ability to multi-task while maintaining composure and giving sound advice and direction
• Must be able to take direction, give direction, work well in a team environment, and have a strong customer orientation focus
• Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
• Ability to work, concentrate and perform duties accurately in a fast-paced environment
• Must be able to stand for prolonged periods of time
• Use restaurant equipment such as a headset, register or grill
• Frequent lifting/carrying up to 25-50lbs, reaching, pushing, pulling, bending, kneeling, and stooping
• Must be available to report for work promptly and regularly
• Must have or be willing to obtain ServSafe certification by end of training

If we've just described you, text WEN98 to 25000 to apply now!

Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.


This job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's franchise organizations determine their own compensation, benefits and career programs which may vary from company-owned locations.


Call View phone number on click.appcast.io to apply


Email View email address on click.appcast.io to apply
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Customer Service Manager in Bangor, ME vacancy
  •  ...lighting, print graphics, digital graphics, refrigerated and custom displays, help create value for customer brands and enhance...  ...consumer experience. LSI also provides comprehensive project management services in support of large-scale product rollouts. The company... 
    Suggested
    Full time
    Monday to Friday
    Day shift

    LSI Industries

    Bangor, ME
    5 days ago
  • $50k - $65k

     ...and expertise. The selected employee will provide quality service to assigned personal insurance accounts. Specific Responsibilities...  ..., forms. Maintain the accuracy of data in the agency management system. May handle collections of premiums due. Conduct... 
    Suggested

    Cross Insurance

    Bangor, ME
    5 days ago
  •  ...Personal And Commercial Account Manager All Points Insurance is actively looking for...  ...account executives and managers provide service to clients' changing insurance needs by...  ...include policy and endorsement issuance, customer and company correspondence, automated policy... 
    Suggested
    Full time
    Local area

    Maine Insurance Agents Association

    Brewer, ME
    2 days ago
  • $177.69k

     ...using a proven engagement model Connect local businesses with their ideal customers through your publication Engage with homeowners to capture authentic, community-driven content Manage your territory, sales pipeline, and publication operations Partner with N... 
    Suggested
    Local area
    Work from home
    Home office
    Flexible hours

    The N2 Company

    Bangor, ME
    6 days ago
  • $75k - $95k

     ...Account Manager The Account Manager is responsible for building and maintaining strong...  ..., and implementation of tailored customer solutions. Identifies and capitalizes...  ...address customer challenges and enhance service offerings. Builds and maintains strong... 
    Suggested
    Base plus commission
    Contract work
    Work at office
    Flexible hours
    Night shift

    Casella

    Bangor, ME
    5 days ago
  • $95k - $110k

     ...Manager PositionBerryDunn is seeking a Manager to join our Outsourced Accounting Practice...  ...perform duties such as Controller-to-go services which include maintaining the full...  ...working relationship with clients to enhance customer satisfaction and work with client management... 
    Work at office

    BerryDunn

    Bangor, ME
    1 day ago
  •  ...that meet each family's needs ◾Build and manage your own client portfolio with guidance...  ...support tools ◾Represent the values of Service Over Sales, putting clients’ well-being first...  ...social impact ◾Experience in leadership, customer service, or peer mentoring is a plus... 
    Full time

    Globe Life: Moore Organizations

    Bangor, ME
    4 days ago
  •  ...targets across data, phone, video and mobile services by guiding leads from first contact...  ...seamless order execution and exceptional customer service Attend sales meetings and...  ...speak and understand English Effective management of sales and administrative tasks with multitasking... 
    Casual work
    Work at office
    Local area

    Spectrum

    Bangor, ME
    6 days ago
  • $45.3k - $65k

     ...Commercial Lines Account Manager The Commercial Lines Account Manager works to maintain a high level of customer service to retain established accounts and to solicit new business as opportunity presents itself. The essential functions include, but are not limited... 
    Work at office

    United Insurance

    Brewer, ME
    4 days ago
  • $18.95 - $27.25 per hour

     ...Retail Operations Manager Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in...  ...associates, merchandise quality and presentation and the level of service offered to our customers. Build associate and customer relations and promote a... 
    Traineeship
    Local area

    Hannaford

    Bangor, ME
    6 days ago
  •  ...Job Summary We are looking for a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience...  ...verbal communication skills Strong organization and time‑management abilities Self‑motivated and comfortable working remotely... 
    Full time
    Part time
    Remote work
    Flexible hours

    Enchanted Horizons Travel

    Bangor, ME
    2 days ago
  • $132.85k - $177.12k

     ...At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next,...  ...company. Introduces company products and services to new and/or existing customers....  ...accurate sales and/or revenue forecasts and management of quota funnels. Location: Allows... 
    Full time
    Temporary work
    Remote work
    Work from home

    Lumen

    Bangor, ME
    4 days ago
  • $110.3k - $126k

     ...At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next,...  ...deep knowledge of Lumen’s products and services, and executive engagement to deliver outcome...  ...multi-level organizations. Build and manage relationships with senior stakeholders,... 
    Full time
    Temporary work
    Work at office

    Lumen

    Bangor, ME
    3 days ago
  •  ...policies that prevent financial disaster during times of loss Manage your own book of business through virtual appointments - Use...  ...warm leads—NO COLD calling necessary Represent core values: Service Over Sales, always putting clients first Set and achieve aggressive... 
    Full time

    Globe Life: Moore Organizations

    Bangor, ME
    3 days ago
  • $17.35 - $24.75 per hour

     ...policy. Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined...  ...standards by staying alert and being aware of customers' actions and behavior. Report to manager or security any abnormal behavior. Secure front-end... 
    Local area
    Shift work

    Hannaford

    Bangor, ME
    6 days ago
  • $16.1 per hour

     ...Full-Time Customer Experience Lead If you want an exciting job with one of the largest...  ...by example to deliver excellent customer service across the store Support and...  ...operations, including checkout flow and line management Direct associates during your shift,... 
    Hourly pay
    Full time
    Part time
    Flexible hours
    Shift work
    Night shift

    Burlington Stores

    Bangor, ME
    6 days ago
  •  ...Description: Store Manager Trainee Big Apple convenience stores are a division of CN Brown Company. We're family owned and...  ...leader at your location, in creating an atmosphere of legendary customer service. Leadership skills are essential for you to have the... 
    Traineeship
    Work at office
    Local area
    Shift work
    Day shift

    CN Brown Company / Big Apple / CN Brown Energy

    Brewer, ME
    2 days ago
  • $24.04 - $43.27 per hour

     ...accelerated development track to Store Manager during the specified timeframe as outlined...  ..., as required by state). Customer Experience Engages customers and patients...  ...and offering assistance with products and services. Resolves customer complaints in a timely... 
    Hourly pay
    Permanent employment
    Local area
    Flexible hours
    Shift work
    Weekend work
    Afternoon shift

    Walgreens

    Bangor, ME
    4 days ago
  •  ...to lead a high-performing team inflooring sales and installation services? Lumber Liquidators is looking for a Store Manager to oversee daily operations, drive revenue, and deliver exceptional customer experiences in a fast-paced, customer-focused retail environment.... 

    Lumber Liquidators

    Brewer, ME
    5 days ago
  • $45k - $71.55k

     ...Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store. Supports Store Manager with the overall operation of the store to achieve... 
    Temporary work
    Internship
    Local area
    Relocation
    Flexible hours
    Shift work
    Weekend work
    Afternoon shift

    Walgreens

    Brewer, ME
    1 day ago
  • $22.1 - $22.35 per hour

     ...Store Manager Hourly rate ranges from $22.10 - $22.35 per hour and is dependent upon qualifications and experience. Benefits include...  ...Manager is responsible for establishing and maintaining guest services. The Store Manager oversees and is accountable for the... 
    Hourly pay
    Local area

    Spencer Gifts

    Bangor, ME
    1 day ago
  •  ...Retail Store Manager Our associates are the heart of Team PetSmart. Together, we're...  ...results, championing exceptional pet parent service and efficient execution of the store's...  ...of retail leadership or experience in a customer-focused environment. ~ Full-time availability... 
    Full time
    Local area
    Immediate start
    Home office
    Weekend work
    Afternoon shift

    PetSmart

    Bangor, ME
    2 days ago
  •  ...TD in Bangor, ME seeks an Assistant Store Manager to lead a service-focused team in a TD Store. You’ll guide day-to-day service, sales, and operations...  ...TD’s model of convenience, advice, and a personalized customer experience. Responsibilities include coaching staff,... 

    TD

    Bangor, ME
    4 days ago
  •  ...clients complete online enrollment forms accurately -Schedule and manage virtual appointments -Use basic computer skills (email, Zoom,...  ...Excellent written and verbal communication skills Strong organizational skills with a proactive, customer-focused mindset.... 
    Remote job
    Full time

    Zuzick Organization of Globe Life

    Bangor, ME
    4 days ago
  • $15.1 - $20 per hour

     ...Job Title This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. Job Functions Communicates with customers... 
    Hourly pay

    Lincare Holdings

    Bangor, ME
    3 days ago
  • $17.1 - $17.35 per hour

     ...Assistant Store Manager Hourly rate ranges from $17.10 - $17.35 per hour and is dependent upon qualifications and experience. Benefits...  ...Manager is responsible for establishing and maintaining guest services. The Assistant Manager is responsible for supporting the Store... 
    Hourly pay
    Local area

    Spencer Gifts

    Bangor, ME
    4 days ago
  •  ...The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations. This position will manage the store during the Store Manager's absence and/or when working opposing shifts. The Assistant Manager will... 
    Local area
    Flexible hours
    Shift work
    Night shift
    Weekend work
    Afternoon shift

    O'Reilly Auto Parts

    Brewer, ME
    2 days ago
  •  ...meaningful impact, we want you on our team! Assistant Shop Managers are eligible for a monthly commission and bonus program. Average...  ...opening and closing on manager's days off. Provide an exceptional customer experience and maintain high review ratings. Assist the... 
    Hourly pay

    Strickland Brothers

    Bangor, ME
    4 days ago
  • $17.85 - $21.85 per hour

     ..., we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games...  ...with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of... 
    Full time
    Local area
    Immediate start
    Worldwide
    Flexible hours
    Shift work
    Night shift
    3 days per week

    GameStop

    Bangor, ME
    1 day ago
  • $15.5 - $20 per hour

     ...Customer Service Representative Bar Harbor Bank & Trust offers competitive pay, referral incentives, an employee stock purchase plan, medical/dental/vision/life insurance plans, paid holidays, 401(k) plan, paid time off, a wellness program, continuing education benefits... 

    Bar Harbor Bank & Trust

    Bangor, ME
    2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Service Manager. Be the first to apply!