Express Service Advisor

Express Service Advisor – Automotive IF YOU LOVE CARS, CAN PROVIDE GREAT CUSTOMER SERVICE, AND UNDERSTAND THAT A SALES POSITION HAS THE POTENTIAL TO ALLOW YOU TO EARN A GOOD LIVING, THIS IS THE PLACE FOR YOU. Priority #1 – Great Customer Service; Priority #2 – Generate Sales. Bring your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are being met, our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs. Job Responsibilities Greet service department customers promptly and courteously. Listen to each customer and clearly articulate maintenance service needs to techs. Upsell recommended/additional services using low‑pressure, high‑integrity methods. Provide accurate estimates of repair/maintenance costs. Adhere to dealership policy on customer vehicle care and operation. Follow up on each repair and keep customers informed of progress. Sell and manage extended pre‑paid maintenance services. Notify customers when vehicles are ready for pick up. Review and explain repairs and associated costs with customers. Walk clients to their vehicles to ensure satisfaction prior to leaving. Handle minor customer concerns and complaints. Keep Service Manager informed of all problems and potential problems. Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards. Compensation Compensation is based on commissionable sales for all pre‑paid and recommended maintenance services sold. A $300.00 bonus per month is awarded for monthly high customer satisfaction scores based on individual performance. A $100.00 bonus per month is awarded for customer retention efforts based on individual performance. Earning potential ranges from $1,800.00 to $3,500.00 and beyond. Benefits Medical, Dental, Vision, and Life Insurance 401(k) with company match Employee discounts Drug‑Free work environment Equal Opportunity Employment Paid vacation Holiday pay #J-18808-Ljbffr Gillman Automotive Group