FT Assistant Manager Customer Service

Category/Area of Expertise: Retail Operations Job Requisition: 536009 Address: USA-VA-Virginia Beach-4312 Holland Rd_Ste 118 Store Code: Store 01463 Front End (7224399) Primary Purpose Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization. Duties and Responsibilities Manage all Front End operations including Service Center, Self‑Checkout and Food Lion To‑Go, if applicable. Hire, train, and develop associates to meet department needs. Supervise performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports. Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture. Support the achievement of budgeted financials, operating results and Food Lion To‑Go KPIs. Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers. Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers’ expectations. Control store expenses through proper ordering, care for supplies and equipment. Understand and use company tools such as financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems and Food Lion To‑Go applications. Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained. Ensure Front End schedules, including Food Lion To‑Go, are written per standards to provide extraordinary customer service at all times. Maintain all Front End registers and equipment, including Food Lion To‑Go equipment, and place service calls efficiently. Ensure all Front End cashiers review the weekly sales flyer and understand key items and communicate out of stock conditions. Monitor shrink, ensure inventory, including money and monetary assets, are accounted for and coach associates to recognize and prevent losses. Ensure proper control of all store funds and company assets. Observe and correct unsafe conditions that could cause associate or customer accidents. Record and report all associate and customer accidents per Food Lion procedures. Ensure compliance with local, state, federal regulations. Adhere to all company guidelines, policies and standard practices. Maintain security standards. Successfully complete Computer Based Training (CBT) and Training guide. Provide recognition of accomplishments and constructively counsel toward achieving customer satisfaction while building store sales. Perform all other duties as assigned. Qualifications A high school graduate or equivalent preferred. Ability to lead and manage a team. Strong understanding of store operations and merchandising techniques preferred. Excellent interpersonal, organizational, communication and customer service skills. Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances. Desire and willingness to learn multiple tasks and technical requirements of the job. Ability to use technical information to solve problems. Must meet minimum age requirements for specific job functions. Must meet physical requirements with or without reasonable accommodations. Must be accredited by the National Registry of Food Safety Professionals or similar or will attend company training to achieve accreditation within 90 days; must maintain accreditation while employed. Physical Requirements Use computers, smart devices and other communication systems. Use handheld computers for orders, markdowns, scan outs and inventory. Stand 100% of the time, frequently walking short distances. Push or pull up to 2000 pounds using a pallet jack or float. Perform repetitive hand and arm motions. Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, 100 lbs. occasionally. Handle cleaning and packaging materials and household cleaners. Reach and grasp at waist or shoulder level. Meet established volume activity standards. Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time. Have sufficient visual ability to check invoices, dates and other written documents. Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law. #J-18808-Ljbffr