Manager, Clinical Research Recruiting (32431)

POSITION SUMMARY:

The Recruitment Manager is responsible for designing, implementing, and managing patient recruitment and retention strategies for all research trials across multiple clinical research sites. In addition, the recruitment manager will be responsible for all centralized company advertising, including managing website maintenance, CTMS integrations, and social media platforms. This role ensures that enrollment targets are met while maintaining a positive patient experience.

JOB RELATIONSHIPS:
• Reports directly to the Director of Strategy and Operations and indirectly to the Urology America leadership. This role is also responsible to the individual market presidents, the Principal Investigators of each trial, and the physician partners of each practice.
• Collaborates with clinical providers, advertising vendors, site staff, clinic patient navigators, sponsors, and the regulatory team.

ESSENTIAL JOB RESPONSIBLITIES:
• Proactively develop and lead the execution of all companywide recruitment campaigns tailored to study and site needs.
• Collaborate with local market patient navigators to utilize local work flows and EMR capabilities to support recruitment activities.
• Manage all aspects of the CTMS recruitment builds.
• Primary liaison to any marketing groups or advertising vendors used for supplying or creating research advertising content.
• Responsible for managing website decision making and implementation, ensuring good communication between the marketing and leadership team.
• Works together with local markets to support pre-screening, scheduling, and patient screening workflows.
• Partner with marketing to create IRB-approved outreach materials and community engagement initiatives.
• Develop and lead external patient engagement activities for local markets.
• Creates general and study specific advertising, social media posts, and other recruitment media as needed.
• Monitor recruitment performance metrics and adjust strategies to optimize enrollment.
• Train and supervise recruitment specialists, including ensuring implementation of weekly recruitment plans.
• Build community relationships with healthcare providers, patient advocacy groups, and referral networks.
• Ensure compliance with GCP, IRB, and HIPAA requirements in all recruitment activities.
• Work closely with regulatory team to ensure IRB submissions are created and approved for all study specific advertising.
• Responsible for frequent recruitment metric reporting to leadership.

ROLE QUALIFICATIONS: (experience, education, and skills)
• Bachelor's degree in healthcare, marketing, or related field.
• 3-5 years clinical trial recruitment experience.
• Previous experience creating and managing advertising media, placing advertising media, following IRB processes surrounding advertising, and CTMS integrations with advertising.
• Strong leadership and project management skills.
• Data-driven approach with ability to analyze recruitment metrics and trends.
• Exceptional time management skills and the ability to prioritize varying trial recruitment timelines.
• Excellent communication skills and the ability to interact with all levels of management, staff, vendors, sponsors, and providers.

PERFORMANCE REQUIREMENTS:

Knowledge
• Knowledge of clinical research in a specialty setting; medical practice clinical and administrative systems, clinical research software, and sponsor requirements for clinical trial advertising.
• Understanding of medical terminology.

Skills
• Ability to use multi-line phone systems and relevant computer systems.
• Interpersonal and communication both with internal staff and external customers.
• Skill in evaluating and implementing recruitment plans
• Time Management.

Abilities
• Ability to communicate effectively with patients, staff, and external contacts via phone, in person, and through electronic mail.
• Elicit appropriate information for patients to clinic staff.
• Ability to read and understand information and ideas presented in writing.
• Ability to apply general rules to specific problems to produce answers that make sense - deductive reasoning.

REPORTING TO THIS POSITION: Recruitment Specialists

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are the representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:
• Physical demands: Involves sitting approximately 70-90 percent of the day, walking or standing for the remainder. Work may require lifting up to 25 pounds.
• Work environment: Hybrid remote and office setting.