Clinic Coordinator - Primary Care (League City)

Come lead with us at Houston Methodist Primary Care Group. At Houston Methodist, the Clinic Coordinator is a multifaceted clinic based role which, in conjunction with management, organizes the daily activities of the clinic ensuring provider support, patient experience, advanced and complex clinic/administrative tasks, to support clinic flow. This position works to create the best possible working environment for patients, providers, staff, and management. The incumbent may also be required to perform scheduling activities (appointments, procedures, or surgeries), ensure medical necessity compliance, and verify eligibility for care. Other duties include independently performing the duties and responsibilities of preceptor and clinical resource to Medical Assistants, for training and orienting others as appropriate; organizing and directing all aspects of the daily clinic operations to support and maintain organizational and departmental policies and procedures. Additionally, the Clinic Coordinator will provide training and oversight in the pursuit of unparalleled safety, quality, service, education, and innovation to our patients.

FLSA STATUS

Non-exempt Qualifications Education High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) Experience Five years as a Senior/Advanced Medical Assistant Two years of demonstrated leadership experience (mentor, quality control, or clinical process improvement) preferably in health care required One year training experience preferred Licenses and Certifications (Required) BLS – Basic Life Support or Instructor (AHA) – American Heart Association Medical Assistant Certification (CMA) from NAHP, NCCT, NHA, AAMA, or RMA from AMT or CCMA from NHA Licenses and Certifications (Preferred) CPT – Certified Phlebotomy Technician (ACA) Skills and Abilities Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations. Proficient in speaking, reading, and writing English necessary to perform essential functions. Effectively communicates with patients, physicians, family members, and co‑workers with a customer‑service focus. EPIC proficient. Knowledge of medical practice and patient care; assists with examinations, diagnostics, and treatment procedures; knowledge of medical equipment and instruments. Skilled in developing and maintaining clinical quality assurance and accurate medical records. Demonstrates a learning attitude toward problem solving, using good reasoning and judgment. Provides safe, patient‑centered, compassionate, and competent care. Proficient in computer skills for documentation and work‑related purposes. Completes required continuous training and education, including department‑specific requirements, and maintains current certifications. Establishes and maintains effective working relationships with patients, medical staff, co‑workers, and the public. Works with peers in a team situation. Possesses an understanding of the patient population as it relates to the clinical disease process. Demonstrates advanced assessment competencies appropriate for the level of practice. Essential Functions People Essential Functions Coordinates patient flow, obtains patient demographics as needed, prepares patients for provider visit, and provides backup to clinic staff. Organizes daily schedules and work activities; provides coverage to meet patient needs. Assists with triage, patient prescription, re‑fills and referrals, and prescription education; independently executes preceptor duties, serves as a clinical resource, guiding and mentoring colleagues through processes to provide optimal patient care, and provides structured feedback with examples. Works with clinical management to assess and determine process protocols for the clinic and conducts meetings with clinic staff and the Practice Manager. Service Essential Functions Engages in planning, organizing, and directing all aspects of clinic operations. Collaborates with leadership, other clinics, and Medical Assistants to develop new processes and/or procedures for continued patient care. Provides quality oversight for documentation of vital signs, chief complaints, medication reviews, and medical and social history. Documents all diagnostic measurements, treatments, and procedures in the electronic medical record (EMR) in accordance with established policies. Quality / Safety Essential Functions Interprets documents such as provider orders, safety rules, operating and maintenance instructions, and procedure manuals. Follows up with patients to ensure compliance with recommendations, medications, lab/x‑ray results, special visits, PCP visits, dieticians, diabetes educators, etc., and ensures patient utilization and activation of MyChart. Provides initial investigation and information for internal and external complaints to management. Provides care coordination with hospital, ED, consulting physicians and/or community resources whenever appropriate to handle patient inquiries. Models behaviors and skills, through peer‑to‑peer accountability, towards improving department scores for patient satisfaction. Leads efforts, in collaboration with clinic management, to assure that Environment of Care rounds are performed monthly in the clinic setting. Finance Essential Functions Provides oversight of clinic resources to align with clinic budgetary goals and objectives; assists in long‑range planning of clinic needs. Arranges for pre‑authorizations and pre‑certifications of procedures as needed. Growth / Innovation Essential Functions Participates in curriculum development for Graduate Medical Assistant staff and provides development and guidance for new clinical employees. Collaborates with clinic management on process improvement. Supplemental Requirements Work Attire Uniform: No Scrubs: Yes Business professional: No Other (department approved): No On‑Call Note that employees may be required to be on‑call during emergencies (disaster, severe weather events, etc.) regardless of selection below. On call: No Travel Travel specifications may vary by department. May require travel within the Houston Metropolitan area: Yes May require travel outside Houston Metropolitan area: No Houston Methodist is an Equal Opportunity Employer. #J-18808-Ljbffr Houston Methodist