Customer Service Representative

Job Summary Hours: Monday – Friday, 6:00am – 2:30pm (30 minute unpaid lunch). Work with internal Nissan employees to replace MRO items not on the shelf. Work with vendors. Must have strong communication skills and experience purchasing or buying parts. Experience with customer service in a call center environment is helpful but not required. Looking for someone with a solid work history who wants to work and is dependable. Previous experience with MS Outlook strongly preferred (email). Will work in an office within the warehouse. Dress code: business casual with tennis shoes. Essential Job Duties and Responsibilities Perform procurement activities to ensure the customer's current and anticipated demand for products and materials (stock and/or non-stock, or spot buy) are met and in alignment with Vallen's purchasing strategies. Assess existing orders to determine action for expediting or de‑expediting for optimal delivery. Place purchase requisitions and vendor purchase orders. Research, assess, and make recommendations for vendors and/or specific items of request to ensure they comply with specifications and meet the customer's quality, pricing, and delivery standards. Monitor the quality and timeliness of products and materials supplied; may coordinate the return of damaged goods and/or replacement items. Negotiate and coordinate vendor returns for aging, expired, or excess inventory; coordinate other liquidation activities as required. Follow‑up on the status of purchase orders with vendors to ensure timely delivery; and communicate status of orders with customers. Communicate with vendors to resolve problems with timeliness and product quality. Maintain and cultivate relationships with one or more suppliers, vendors, and assigned customers. Research and resolve account payables nonconformance with suppliers. Identify opportunities for and document customer cost savings. Produce customer KPI measurement data. Follow all Vallen and customer Standard Operating Procedures. Adhere to LEAN operating practices; ensure worksite is professional, clean and neat at all times. Perform other duties as assigned. Minimum Qualifications High school diploma or equivalent. Bachelor's degree in a related field (e.g., Business, Finance, etc.) preferred. Some experience in the field of procurement required. CPM certification preferred. Excellent customer service required. Computer skills and aptitude to learn the various Enterprise Resource Planning (ERP) and Inventory Management applications. Mathematical aptitude for basic calculations. Self‑starter with the ability to work independently. Strong attention to detail and accuracy. Demonstrated strong attention to detail, organizational and execution skills. Proficiency with MS-Office products. Strong verbal and written communication skills. Work Environment & Physical Demands Long periods of time working on a computer and performing repetitive key‑boarding activities. Work may be in a manufacturing environment and could have exposure to dirt, smoke, heat, cold, etc. Safety protection may be required while in the customer's facility (hand, foot, and eye or other as dictated by the customer's safety protocols). Overtime hours may be required with little advanced notice. While performing the duties of this job, the associate is regularly required to talk and hear. The associate frequently is required to sit. The associate is occasionally required to stand and walk. The associate may be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, ability to adjust focus, and may require the ability to distinguish color. #J-18808-Ljbffr