Access Supervisor

Integrated Services for Behavioral Health (ISBH) is a community‑minded, forward‑thinking behavioral health organization helping people along the road to health and well‑being. We meet people in their homes and communities and help connect them to the resources they need. We serve southeastern and central Ohio with a comprehensive array of behavioral health and other services, working with local partners to promote healthy people and strong communities. All of our services are intended to be collaborative and personalized for the individual. Access Supervisor – Southeast, Ohio The Access Supervisor is responsible for overseeing referrals for care and timely access to services within multiple program areas. This role oversees a team of intake specialists across multiple regions and will maintain working relationships with employees and community partners in those regions. Salary: $61,174.73 to $79,175.95 annually, based on experience. Essential Functions Monitors timeliness, accuracy and follow‑up of referral specialist Ensures quality and timeliness in written and verbal communication with clients and community partners Responsible for performance management, recruitment, onboarding, and team development, including but not limited to implementing progressive discipline when necessary Provides routine support and assistance to employees through individual and group conferences, assistance in analyzing problems, and in improving their support and helping skills Leads agency‑wide collaboration and innovation to support desired outcomes Responsible for implementation and oversight of organizational policies, procedures, and or processes Participates in outreach activities such as follow‑up or reminder calls as necessary Maintains compliance with HIPAA, mandated reporting requirements, and professional ethical guidelines Utilizes databases and Electronic Health Record systems for accurate client documentation Travels within designated service areas as needed All other duties as assigned Minimum Requirements Education / Licensure High school diploma or GED equivalent required Bachelor’s degree in social work or clinical counseling required Master’s degree in social work or clinical counseling required Active licensed independent social worker (LISW) or licensed professional clinical counselor (LPCC) in the state of Ohio required Experience 3 years of experience working in healthcare, behavioral health or a related field required 3 years of experience working in a medical referral position and/or nonprofit administrative management environment preferred Prior supervisory experience preferred Knowledge, Skills and Abilities Advanced communication skills, both oral and written required Ability to use appropriate databases, spreadsheets, and other software required Ability to operate in an Internet‑based, automated office environment required Advanced organizational skills required Ability to bill Medicaid without restrictions required Access to reliable transportation required Valid driver’s license and ability to operate a motor vehicle required Appropriate level of auto insurance coverage required Ability to manage deadlines within a fast‑paced, high‑volume environment required Physical Requirements Prolonged periods of sitting at a desk and working on a computer required Must be able to lift up to 15 pounds at times required Benefits Medical Dental Vision Short‑term Disability Long‑term Disability 401K with Employer Match Employee Assistance Program (EAP) provides support and resources for employees and families To learn more about our organization:

OUR MISSION

Delivering exceptional care through connection

OUR VALUES

Dignity – We meet people where they are on their journey with respect and hope Collaboration – We listen to understand and ask how we can best support the people and communities we serve Wellbeing – We celebrate one another’s strengths, and we support one another in being well Excellence – We demand high‑quality care for those we serve, and are a leader in how we care for one another as a team Innovation – We deeply value a range of perspectives and experiences, knowing it is what inspires us to stretch past where we are and reach toward what we know is possible We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. #J-18808-Ljbffr Integrated Services for Behavioral Health