Network Engineer - II

Job Title

This engineering position supports the activation, migration, modification and/or troubleshooting of various client VoIP services provided to our end-user customers and vendors in the Public Sector. Engineers manage a daily schedule of service activities and interact with multiple internal and external parties, performing configurations, modifications and deletions in the client's network and provisioning systems.

Responsibilities

• Verify/validate order details and work scope, perform pre-install testing, resolve any issues that could impact service or delay the due date.

• Process telephone number ports and verify completion.

• Complete new telephone number activations.

• Complete service/TN migrations between different VoIP products.

• Complete the removal of system translations associated with service disconnects.

• Lead customer and vendor activation conference bridges.

• Perform call traces to verify correct end-to-end call routing... troubleshoot and resolve issues as necessary.

• Perform collaborative service installation and troubleshooting activities with peer workgroups.

• Drive escalations with the appropriate internal/external teams for resolution.

• Complete all assigned tasks in Verizon's workflow systems within the required SLA.

• Document detailed notes in applicable engineering systems/applications.

MUST HAVE SKILLS

• Well-versed in overall telecommunications, particularly Voice over IP (VoIP)

• Strong customer service/vendor management experience

• Willingness to work rotating shifts including occasional weekends and holidays

• Ability to obtain a government security clearance

DESIRED SKILLS:

• Experience with routers, switches, firewalls, session border controllers and connectivity correlation from end-to-end

• Working knowledge of Cisco Broadsoft/Broadworks

• Familiarity with IP phones, analog gateways, paging and adjunct equipment (Polycom, Ribbon, Cisco, Audiocodes)

• Working knowledge of Sonus switches and associated network components

• Working knowledge of Microsoft Office applications (Excel, Word) and/or Google Workspace (Gmail, Sheets, Docs, Drive)

EDUCATION/CERTIFICATIONS:

• Technically aligned Associate's Degree or Bachelor's Degree... one or more years of relative work experience

• Desired certifications - (CCNA, CCNP, and/or other vendor equivalents)

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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