Help Desk Trainer- TS/SCI W/ POLY

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Help Desk Technician V

Transform technology into opportunity as a Help Desk Technician V with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Help Desk Technician V you will help ensure today is safe and tomorrow is smarter.

HOW A HELP DESK TECHNICIAN V WILL MAKE AN IMPACT

● Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software

● Responsible for training Help Desk Technicians

●Develop and design training courses, for the company's program, applications, and systems to include lectures and hands-on sessions. Works closely with Training Leads, technical leaders, and subject matter experts (SMEs) to identify, update, and drive various training programs. Works closely with the Knowledge Management team and assist as required by management.

●Plan, implement and maintain an effective, vibrant training curriculum. Provide the sharing of best practices, including workshops, one-on-one guidance, and troubleshooting. Monitor training employees while they work phones or web tickets.

●Take service desk calls during call surges and times of low staffing or as required by management. Analyzes issues and problems systematically, drawing sound conclusions and translating conclusions into timely decisions and actions. Maintain communications on knowledge sharing across the organization and participate in orientation and training sessions.

●Collaborate with others in their own unit and across boundaries. Willing to seek help as needed. Open to new ideas; shares own knowledge; applies knowledge in daily work; builds partnerships for learning and knowledge sharing. Makes things happen; balances "analysis" with "doing". Sets high standards for self; Is committed to organizational goals.

WHAT YOU’LL NEED TO SUCCEED:
● Education: Associates of Arts/Associates of Science
● Required Experience: 8+ years of related experience

Two certifications are required for the program:

1. Security+ CE or another 8570 Cert

2. PWS 9.1 cert

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from

#GDITCareers

#WeAreGDIT

#JET

Work Requirements

Years of Experience

8 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Security+, CE - Comptia Security+ - Comptia Security+

Travel Required

None

Citizenship

U.S. Citizenship Required