Electrical Support Engineer - Critical Power Systems

Job Description

Job Description

Job Title: Electrical Support Engineer – Critical Power Systems 

Trystar is at the forefront of advancing power solutions, charged and driven by a committed, dynamic team, tackling complex challenges, and creating innovative solutions. We’re looking for motivated, driven, and talented individuals eager to be part of the future of power. Safety and integrity aren’t just buzzwords, they are the north star guiding us as we aspire to wow our customers every day. We’ve created power solutions that are not only durable and unique but are also the result of exciting teamwork from every corner of our organization.

Individually and collectively, every team member at Trystar plays for each other and strives to deliver unmatched value and 100% accuracy to our customers every single day. Our cutting-edge headquarters is in Faribault, MN, a facility that is partially solar and wind powered by our own microgrid! Together, we are Trystar, where we power the future and nurture innovation for a brighter tomorrow. 

Trystar’s team members are our most important asset, and we are in search of a Electrical Support Engineer, based at our Faribault, MN office. 

As Electrical Support Engineer – Critical Power Systems, you will primarily serve as a technical support interface between external customers and Trystar, including installers, engineers, integrators, owners, and maintenance electricians. This role also supports internal customers such as the Sales, Customer Experience, Engineering, Operations, and Quality. In this role you will routinely utilize troubleshooting skills, a working knowledge of electrical principles, power electronics circuits, software, and networking. This role will closely collaborate with other technical support team members, across Trystar sites, and with the field service team. This is a fantastic opportunity for a talented and motivated individual who is eager to solve problems, share their knowledge with others and take the next step in their career.

We are looking for people who believe in our guiding principles and values of:

• Safety – We believe everyone should leave Trystar facilities in the same or better condition than when they arrived.
• Integrity – We’re honest, transparent, and committed to doing what’s right.
• Customer focus – We have relentless focus on our customers and their success.
• Right with speed – We use good judgement, make thoughtful decisions quickly, and execute them with purpose and intensity.
• Play for each other – We’re a team. We show up for each other and we know that through teamwork we achieve greatness.
• Champion change – We know adaptation and improvement are requirements to survive and to thrive.
• Enjoy the journey – We create an environment where our team feels appreciated and has fun along the way.

In this role you will get to:

• Receive support requests via phone, email, and website
• Provide real-time support for installers, contractors, maintenance personnel
• Manage support tickets utilizing SalesForce Service Cloud case management systems
• Become familiar with a broad array of product types across Trystar’s expanding portfolio
• Regularly collaborate with Subject Matter Experts and Engineering for each product series
• Assess, build, compile, and organize support library resources
• Coordinate with, provide regular direction, and remote support to field service technicians and engineers – both direct and 3rd party resources – in preparation for and while at the job site. 
• Occasional travel or after hours/weekend support required

• BS Electrical Engineering, specialty in Power Engineering
• Experience 5–10+ years in power generation/critical power engineering or support for applications involving generators, renewable energy integration, power inverters and battery energy storage systems
• Strong working knowledge of NEC, and UL standards for: NFPA 110 (EPSS), NFPA 70/NEC, NFPA 99, NFPA101, UL 891, UL924, UL1008, UL 1558, UL1741
• Ability to read and interpret electrical drawings, schematics, wiring diagrams, project specifications, equipment specifications and manuals
• Strong communication and organizational skills; ability to communicate with a broad range of customer types and backgrounds
• Relentless customer focus and drive to serve the customer
• Established skills in real-time troubleshooting and fault isolation methods and problem solving
• Familiarity with construction documents processes and construction sites and/or industrial processes and applications as it relates to power generation, backup, and distribution
• Experience working within CRM, ERP, Excel, Word and other common business software tools

Additional information 

• Expected Travel: less than 20%