DEP Notary

Job Description

Job Description

Public Notary Customer Service Representative (Hybrid)

Location: Henderson, NV
Pay Rate: $20.00 per hour
Start Date: September 28, 2026
Schedule: Monday-Friday, 8:00 AM-4:30 PM or 8:30 AM-5:00 PM PST
Employment Type: Contract (6-9 Months) with Potential for Permanent Hire

About the Opportunity

SkySource Solutions has partnered with MetLife Legal Plans, the nation's leading provider of voluntary legal benefits, to hire  Public Notary Customer Service Representatives for an exciting hybrid opportunity in Henderson, NV.

As a  Public Notary Customer Service Representative , you will assist members with digital estate planning services, answer customer inquiries, conduct secure online notarizations, and provide exceptional customer support. This is an excellent opportunity for candidates seeking to build experience in legal services, customer success, digital notarization, and professional office operations.

This position offers a path to permanent employment for individuals who demonstrate strong attendance, performance, professionalism, and a positive attitude.

Training Schedule

Training will be conducted fully onsite for approximately 2-3 weeks .

Training Hours:

• Monday-Friday
• 8:00 AM-4:30 PM

After successful completion of training and performance evaluation, employees may transition to a hybrid schedule.

Hybrid Schedule

• 2 days in office (typically Wednesday and Thursday, subject to change)
• 3 days work-from-home
• Hybrid eligibility is based on meeting or exceeding performance expectations

Responsibilities

• Respond to incoming customer calls, emails, and live chats.
• Assist members with eligibility, coverage, and digital estate planning inquiries.
• Conduct secure online notarizations, including identity verification and notary witnessing.
• Clearly communicate detailed scripted information through phone and video interactions.
• Troubleshoot technical issues related to virtual notarization sessions.
• Make outbound follow-up calls to ensure customer concerns are resolved.
• Maintain accurate records and documentation.
• Support new team members through mentoring and on-the-job assistance when needed.
• Follow all compliance, security, and documentation requirements.
• Deliver exceptional customer service with professionalism and empathy.

Required Qualifications

• Active Nevada Notary Public Commission
• Ability to obtain Nevada Electronic Notary Certification.
• Previous notary experience preferred.
• Strong customer service and communication skills.
• Ability to handle sensitive information professionally.
• Comfortable working in a call center, administrative, legal, or office environment.
• Strong computer skills and ability to navigate multiple systems simultaneously.
• Excellent problem-solving and multitasking abilities.
• Ability to adapt to changing procedures and workloads.

Preferred Qualifications

• Legal, compliance, or administrative office experience.
• Experience in customer service or call center environments.
• Experience using CRM systems such as Zendesk.
• Bilingual Spanish preferred.
• Bachelor's degree preferred.

What Makes You Successful

• Professional and polished communication skills.
• Strong attention to detail.
• Customer-focused mindset.
• Patience and empathy when assisting members.
• Ability to follow strict processes and compliance requirements.
• Strong critical-thinking and decision-making abilities.
• Positive attitude and willingness to learn.

Work-From-Home Requirements

Candidates must have:

• Dedicated home workspace
• Reliable internet service with minimum speeds of 150 Mbps
• Ability to maintain confidentiality during customer interactions

Candidates who do not meet work-from-home requirements may be required to work onsite full-time.

Why Apply?

• Monday-Friday schedule with no weekends
• Hybrid work opportunity
• $20.00 per hour starting pay
• MLP benefits available
• AVIP bonus opportunity
• Professional growth within legal and customer service industries
• Exposure to digital estate planning and online notarization services
• Potential for permanent employment based on attendance, performance, and attitude