Personal Lines Account Manager
George Mauricio-Farmers Insurance Agency
Job Description
Job Description
Join One of Northern California's Largest and Busiest Farmers Insurance Agencies
George Mauricio Agency is an established, high-performing Farmers Insurance agency with a long history of serving customers throughout the Central Valley. We are one of the largest and busiest Farmers Insurance agencies in Northern California, and we are continuing to grow.
We are looking for an experienced Personal Lines Account Manager to join our team. This is an excellent opportunity for an insurance professional who enjoys a fast-paced, high-volume environment, takes ownership of their work, and is committed to providing exceptional customer service.
Spanish/English bilingual ability is highly preferred.
Responsibilities
Manage and service an assigned book of personal lines customers
Handle policy changes, endorsements, billing questions, renewals, and service requests
Provide exceptional customer service by phone, email, and in person
Review policies and identify additional coverage needs
Assist with customer retention and account-rounding opportunities
Follow up on outstanding customer requests and ensure issues are resolved
Work closely with producers, account managers, and other agency team members
Maintain accurate customer records and documentation
Work efficiently across multiple agency and carrier systems
Build and maintain strong, long-term customer relationships
Requirements
Active California P&C or Personal Lines license required
Insurance industry experience required
Personal lines experience strongly preferred
Spanish/English bilingual strongly preferred
Excellent communication and customer-service skills
Strong computer proficiency and ability to learn new systems
Highly organized and detail-oriented
Ability to manage multiple priorities in a fast-paced environment
Ability to work independently with minimal supervision
Strong team player who works well with others
Strong typing skills — 40+ WPM preferred
Professional, dependable, and positive attitude
Benefits
- Health Insurance
- Paid Time Off (PTO)
- Mon-Fri Schedule
- Retirement Plan
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