Billing Supervisor

Greenberg Traurig (GT), a global law firm, with locations across the world in 16 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package along with the opportunity to work within an innovative and collaborative environment.

Join our Revenue Management Team as a Billing Supervisor in our Chicago office.

We are seeking a highly skilled and meticulous professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities while ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional service. With a client-focused mindset and an initiative-taking approach, you will play a critical role in driving success and anticipating needs. If you are someone who values precision, adaptability, and innovation, we invite you to join our team and make a meaningful impact.

This role will be based in our Chicago office, on an in-office basis. This role reports to the Billing Manager.

Position Summary

The Billing Supervisor will be responsible for overseeing a team of billing specialists and managing the day-to-day billing operations of their assigned office(s). This role will work closely with the Billing Specialists to ensure accuracy, efficiency and compliance with client guidelines and firm policies. This role requires strong interpersonal and communication skills, with keen attention to detail with a focus on accuracy, efficiency, and compliance.


Key Responsibilities

• Supervises and provides daily guidance and support to Billing Specialists, ensuring invoices are processed accurately and on time in alignment with client requirements and firm policies.
• Fosters a strong working relationship with Billing Specialists while managing workloads, delegating tasks, and providing ongoing training, refresher courses, and feedback during the performance appraisal process to drive engagement.
• Actively participates in recruiting, training, and onboarding of new hires.
• Acts as the first point of contact for billing-related escalations, which includes collaborating with Billing Managers, Billing Specialists, Billing Attorneys and local office leadership to resolve issues.
• Works with the e-billing team to resolve disputes, address rejections, provide timely resolutions and ensure compliance with the implementation of new e-billing clients.
• Performs occasional prebill edits and generate complex client invoices using Prebill Viewer and Aderant when billing issues are escalated by the Billing Attorney or Billing Specialist to ensure accurate and timely completion of invoices.
• Collaborates with Revenue Management leadership to recommend improvements and automation that enhance the efficiency, timeliness, and accuracy of billing processes.
• Partners with Billing Attorneys to ensure timely and accurate invoice processing while proactively addressing and resolving issues; implement corrective actions to maintain operational efficiency.
• Establishes and maintains strong relationships with external clients, fostering clear and consistent communication to support timely and effective billing and collection efforts.
• Prepares ad-hoc billing reports.
• Provides additional feedback during staff performance appraisals, develops performance management objectives to address concerns, drives engagement, retention, and separation decisions.

Qualifications

Skills & Competencies

• Excellent interpersonal and communication skills (oral and written), professional demeanor, and presentation with both internal and external clients, including executive levels.
• Ability to identify and address billing issues promptly and effectively.
• Strong team building skills; ability to establish and maintain effective working relationships with all levels of the organization and collaborate well in a team.
• Highly detail oriented with outstanding organizational and follow-up skills; capable of managing tasks and people efficiently and effectively.
• Strong analytical and critical thinking skills to make informed business decisions.
• Ability to multi-task and work under pressure to meet strict deadlines in a fast-paced environment.
• Demonstrate a commitment to delivering exceptional service to internal and external clients by exceeding expectations; proactively identify and implement innovative solutions.

Education & Prior Experience

• Bachelors Degree in Accounting, Finance, Business Administration, or related field preferred.
• Minimum of 1-3 years of Legal Billing Supervision experience required.
• Minimum 5 years of billing/receivables experience and in-depth knowledge of accounting principles and billing software.

Technology

• Expert knowledge of Aderant, Elite or 3E experience preferred.
• Strong knowledge of e-billing platforms, i.e. e-billing Hub and other third-party e-billing vendors.
• Proficiency in Windows-based software, and Microsoft Office Suite, including Word, PowerPoint, Excel, Adobe Acrobat and Outlook required.
• Exceptional computer skills with the ability to learn new software applications quickly.
• Understanding of AI capabilities, limitations, and responsible use in a professional environment.
• Familiarity with, or willingness to learn, firm-approved AI tools (e.g., Copilot, ChatGPT, or similar platforms) to support daily workflow and/or improve work quality.

The expected pay range for this position is:

$91,630 - $107,212 per year

Actual pay will be adjusted based on experience, location, and other job-related factors permitted by law. Full time employees may be eligible for a discretionary bonus, health insurance with an optional HSA, short term disability, long term disability, dental insurance, vision care, life insurance, Healthcare and Dependent Care Flexible Spending Accounts, 401K, vacation, sick time, and an employee assistance program. Additional voluntary programs include: voluntary accident insurance, voluntary life, voluntary disability, voluntary critical illness and cancer insurance and pet insurance. Commuter and Transit programs may also be available in certain markets.

GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual's race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.