Operations Coordinator (Field Inspector)

COMPANY OVERVIEW:

Element Vacation Homes is a Central Florida property management company specializing in larger high-quality short-term vacation home rentals. Formed in late 2020 with an emphasis on happy owners and happy guests.

POSITION SUMMARY:

Element Vacation Homes is currently seeking a detail-oriented Operations Coordinator to join our team. Our systems are pretty good but we need you to make them even better. This position wears many hats including:


> Housekeeping: Uphold our commitment to pristine properties. Inspect and motivate our housekeeping vendors to consistently deliver top-tier results.


> Maintenance: Ensure our spectacular properties remain functional and up to the mark.


> Staging & Property Readiness: Go beyond just cleanliness. Set the stage for an experience akin to an Architectural Digest photoshoot.


This is a pivotal ground floor role within our organization and therefore we are only seeking passionate, hardworking rock stars to apply.

RESPONSIBILITIES:

• Primarily field-based, you'll spend most of your day out in the field, taking great care of our homes
• Complete ownership of overall condition of properties * Fair warning: our standards are pretty high
• Conduct meticulous arrivals and departure inspections
• Proper reporting/ logging of all pertinent information
• Keep properties showcase-ready: from staging to mechanical functionality
• Ensuring all electronics, arcades, appliances, and other amenities are in proper working order - our properties have lots of moving parts!
• Inventory, seasonal clean & maintenance tasks
• Ensure VIP, owner, media, and special bookings are beyond guest expectations upon arrival
• Onboarding new properties into program including creating initial punch list, accepting deliveries, assembly tasks, staging, and other logistical tasks ensuring all deadlines are kept
• Execute concierge duties, enhancing guest experiences
• Foster robust relationships with vendors
• Participate in after-hour managerial duties and attend scheduled meetings
• Assist in handling rare emergencies and guests' issues as they arise, ensuring swift and effective resolutions
• Additional projects as requested

QUALIFICATIONS:

• Vacation rental/ hotel experience (preferred) - ideal candidates will possess familiarity of the vacation rental industry
• Basic maintenance abilities including using tools for repairs, troubleshooting, and general upkeep
• Team player - this is a startup, we all wear many hats
• Reliable transportation & flexible schedule including holidays
• Ability to lift up to 50 lbs

COMPENSATION & BENEFITS:

Annual Salary: $45,000 to $55,000 based on experience and achievement


Benefits:

• Competitive salary
• Generous vacation policy - after all, we're in the vacation business!
• Casual Dress
• Mac Workstation
• Happy Hours
• Paid Day off on your birthday for quarterly volunteer work
• Universal Annual Pass
• Fun work environment