Merchant Success Manager

Merchant Success Manager The Merchant Success Manager will be involved in all aspects of the merchant experience. They will focus on our top‑tier accounts. Their main objective is to assist our merchants in the growth and scale of their brands through logistics and operational expertise as well as helping the merchant better understand the full potential of ShipMonk. They must champion a collaborative culture with different business groups and departments, to improve merchant support programs and enhance merchant satisfaction. Responsibilities Deep dive into each assigned top tier account, learning the business of each merchant Align with the merchant’s goals to better guide and service them Establish long‑standing, trusted relationships with merchants, and develop open and effective channels of communication Update and assist with internal projects for merchants to increase satisfaction Encourage revenue growth by inspiring merchants to utilize additional services Become the reliable point of contact for each merchant Be involved in day‑to‑day operations to gain a better understanding of how our company is servicing our merchants Become the internal go‑to for questions regarding top tier merchants Provide regular updates to merchants on the progress of their account regarding order flows, carrier and shipment statistics, client support tickets and inquiries, integrations, and recommendations for improvement and growth Qualifications Minimum three years of experience in a relatable Account Management/Client Success role Minimum one year of experience in a management position (preferred) Must be able to work in a fast‑paced environment, and demonstrate the ability to meet deadlines Strong communication skills required (verbal and written) Must be willing to travel to different facilities and client locations Upbeat and enthusiastic personality, with a go‑getter attitude Must be a problem solver with forward‑thinking mindset Proficiency with Microsoft Office Experience with Warehouse Management Systems is a plus Experience with Salesforce is a plus Perks Of Being a ShipMonker Unlimited Paid Vacation Time We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. ShipMonk is an equal‑opportunity employer. #J-18808-Ljbffr