Retail Store Associate

Job Description

Job Description

Job Summary

The Retail Store Associate supports day-to-day store operations by providing friendly, helpful service to customers and donors while maintaining an organized, well-stocked, and inviting sales floor. This role assists with merchandise handling, restocking, and basic store upkeep, follows company policies and safety standards, and works collaboratively with the team to create a positive shopping experience and support overall store performance.

Duties and Responsibilities

• Greet customers and provide friendly, attentive assistance to create a positive shopping experience.
• Deliver high-quality customer service by responding to questions and addressing customer needs promptly and professionally.
• Accurately operate the cash register and process transactions in accordance with company procedures.
• Maintain a clean, organized, and inviting sales floor and checkout area.
• Restock merchandise and ensure products are neatly displayed, properly priced, and well presented.
• Monitor inventory levels and communicate restocking needs or concerns to management.
• Assist with sorting, tagging, and placing donated merchandise onto the sales floor as needed.
• Follow all store policies, safety guidelines, and loss prevention procedures.
• Provide flexible support to team members during peak periods and high-volume times.
• Answer customer questions regarding products, store policies, and promotions. Perform additional duties as assigned to support overall store operations.

Education and Experience

• High School Diploma or GED preferred
• Prior retail experience preferred

Physical Requirements

• Ability to stand, walk, bend, and reach for extended periods.
• Ability to lift and carry up to 50 pounds with or without reasonable accommodation.
• Comfortable working in a warehouse and retail environment.