Dispatcher

Job Description

Job Description

Security Dispatcher

Pay: $17.50/hr

Schedule: 1900-0700 Saturday (12hrs) & Sunday (12hrs), 2300-0700 Thursday (8hrs) & Friday (8hrs)

Location: 59 E. Cleveland Ave, Salt Lake City, UT 84115

About the Role:

CBI Security Services is seeking a Security Dispatcher to serve as the operational hub of our field operations. Dispatch is responsible for ensuring that every shift is covered, every call is answered, and every issue is addressed in real time. If you are someone who can stay composed under pressure, solve problems on the fly, and take ownership of outcomes-this role offers strong growth potential.

What we're looking for:

We are looking for individuals who demonstrate:

• Strong decision-making and prioritization skills
• Ability to remain calm under pressure
• High level of accountability and ownership
• Clear and professional communication skills
• Strong attention to detail
• Ability to multitask without losing accuracy
• A problem-solving mindset, not a task-following mindset

What You'll Be Doing:

• Monitoring and managing daily shift coverage across all active sites
• Coordinating call-offs, replacements, and last-minute scheduling changes
• Answering and managing incoming calls from officers, clients, and management
• Communicating clearly and professionally across multiple channels (phone, text, software systems)
• Tracking and documenting incidents, attendance, and operational updates
• Prioritizing multiple issues at once and making real-time decisions
• Supporting field officers and ensuring they have the information needed to perform their duties
• Escalating issues appropriately when necessary

Qualifications:

• Must be 18 years or older and eligible to work in the United States.
• Must be able to read, write, and communicate effectively in English. (bilingual skills are a plus)
• Tech-savvy and comfortable with computers, apps, and dispatch systems.
• Must be able to type on average 45+ wpm.
• Physically capable of performing the duties of the position, including walking up/downstairs and maintaining full alertness throughout the shift.
• Must possess sound judgement and decision-making skills in both routine and emergency situations.
• Ability to meet grooming and professional appearance standards.
• Must be able to lift, carry, and move items weighing up to 10 lbs. as part of regular duties.
• Strong observation and attention to detail skills, with the ability to identify and report security issues or safety hazards promptly.
• Customer service orientation is highly desirable, with the ability to interact professionally and courteously with clients, visitors, and the general public.
• Must be able to work independently and as part of a team, demonstrating reliability and a strong work ethic.

About Us:

With over 30 years of service in the Salt Lake region, CBI Security has earned a trusted reputation for professionalism and excellence. Our success is built on a foundation of investing in our officers through comprehensive trainings, career development, and ongoing support. This commitment not only enhances the quality of our services but also elevates the security standards across the city. At CBI Security, we take pride in empowering our team to make a real difference, delivering unmatched value to our clients and community.

Apply Today:

If you're ready to take on a role where your decisions directly impact daily operations and team success, we encourage you to apply.