Client Advisor, Prada Madison Avenue

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities. Job Purpose To be the "ambassador" who conveys and promotes the Brand philosophy and values to the final clients, guiding them into the world of the brands. As such, to be responsible to maximize individual and team sales, providing an extraordinary and memorable luxury customer experience placing the client above all, discovering their needs and expectations, fostering meaningful relationships and developing their brand loyalty. Responsibilities Place the customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the "client journey ceremony". Capture customer data into the Company CRM to connect to the client, maintain and develop the relationships, offer a personalized approach and develop future opportunities. Embrace and promote the omni‑channel mindset. Work as a team player and partner with colleagues, fostering open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing diversity and inclusion values. Welcome and serve the customer, providing an excellent in‑store experience at all times. Be proactively engaged in cross‑selling with all departments and maximize sales opportunity in order to achieve individual sales target and KPIs. Be up‑to‑date on fashion trends and competitors. Prove brand and product knowledge. Deal effectively with customer complaints by liaising with the line manager when necessary. Ensure and maintain the shop floor and visual display high standard, complying with company operational guidelines and stock procedures. Contribute to ensuring a high level of security and be attentive to prevent product thefts. Knowledge and Skills Passion for selling and stores. Curiosity and interest in luxury, fashion, art and design. Experience building a long‑lasting relationship with clients. Ability to work in team as well as alone. Excellent communication and interpersonal skills. Ambition, resilience, self‑motivation, result driven and problem solving. Passion and knowledge of the managed product category. English is a must; other languages are a plus. This position will be paid an hourly rate that may range from $22.00–$26.00, annualized from $45,760–$54,080; if applicable, may be eligible for commission, bonuses and other incentive opportunities. The rate of pay offered may vary based on job-related knowledge, skills, and experience. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all. #J-18808-Ljbffr BoF Careers