Medical Assistant

Medical Assistant

The Medical Assistant is a field-based member of the operations team who supports the facilitation of in-person and remote evaluations throughout California. The Medical Assistant helps ensure the day of evaluation is organized, professional, efficient, and ready for the evaluating physician and examinee.

This position is primarily focused on examination-day and physician support, including preparing for the evaluation, assisting with the flow of the workday, obtaining routine measurements and vital signs as directed by the physician and within applicable scope, managing examination documents, materials, equipment, and communicating operational needs. The Medical Assistant does not independently diagnose, treat, determine causation, make impairment or disability determinations, or provide opinions regarding the outcome of an evaluation.

**This is a part-time role.

Field Operations & Exam Logistics

• Travel to assigned examination locations, arriving with sufficient lead time to prepare rooms, equipment, forms, records, and required materials.
• Maintain, transport, inventory, and appropriately store examination equipment and operational supplies.
• Complete required travel, mileage, expense, examination, and operational documentation accurately and within established timelines.
• Identify and promptly communicate operational, scheduling, equipment, safety, location, or examinee concerns to relevant stakeholders.

Clinical Support & Patient Care

• Support evaluating physicians during scheduled evaluations to maintain an efficient examination-day workflow.
• Greet examinees professionally, verify identity and required information, and provide general logistical instructions regarding the process.
• Obtain and document routine measurements (height, weight, vital signs) and assist physicians with range-of-motion measurements and positioning as requested.
• Serve as a professional chaperone when requested or required.

Medical-Legal Compliance & Neutrality

• Maintain strict neutrality and professional boundaries throughout the medical-legal evaluation process; do not advocate for the examinee, employer, carrier, or any other party.
• Maintain accurate, timely, and organized documentation of information obtained during the evaluation as directed by the physician and company procedures.
• Protect confidential and protected health information (PHI) in full compliance with applicable privacy, security, and company requirements.

Adaptability & Relationship Management

• Maintain a professional relationship with evaluating physicians, examinees, examination-site personnel, attorneys, claims professionals, and internal team members.
• Adapt seamlessly to different physicians, medical specialties, examination locations, schedules, and patient needs while maintaining consistent service standards.
• Perform other duties related to examination support and field operations as assigned.

What Makes This Role Successful: Success in this role depends on an unwavering commitment to strict neutrality and medical-legal compliance, combined with exceptional logistical reliability and professional boundaries. It requires an adaptable, proactive mindset to seamlessly support diverse physicians across varying clinical environments while maintaining meticulous documentation standards.

What Your First 90 Days May Look Like:

• Days 1–30: Focus on mastering core medical-legal compliance standards, learning equipment/supplies protocols, and shadowing experienced chaperones to establish reliable travel, intake, and basic clinical support routines.
• Days 31–60: Independently manage full examination days across varied locations and specialties, ensuring precise measurement gathering, pristine documentation, and smooth physician workflow support.
• Days 61–90: Operate with complete autonomy in the field, proactively troubleshooting venue and scheduling logistics while consistently upholding strict neutrality and seamless stakeholder communication.

EDUCATION/CREDENTIALS:

• High school diploma or GED required.

• Completion of an accredited Medical Assistant program preferred but not required.

• Current Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) credential preferred but not required.

• Current CPR/BLS certification preferred and may be required based on assignment and company policy.

Must Haves:

• Minimum one (1) year of Medical Assistant or comparable healthcare support experience preferred; relevant experience may be considered.

• Ability to work independently in a field-based environment with limited direct supervision.

• Strong organizational skills and attention to detail.

• Professional communication skills and the ability to interact respectfully with individuals from diverse backgrounds.

• Ability to maintain confidentiality and exercise sound judgment when handling sensitive medical-legal information.

• Ability to remain neutral and professional in potentially stressful or contentious workers' compensation environments.

• Valid California driver's license, clean driving record and reliable transportation.

• Ability to use a smartphone, computer, email, electronic forms, and other technology required for field operations.

• Ability to safely transport and manage examination supplies and equipment.

• Ability to meet the physical and travel requirements of the position.

Preferred Qualifications:

• Experience supporting physicians in a medical-legal, occupational medicine, workers' compensation, independent medical examination (IME), QME, or AME environment.

• Experience working with orthopedic, neurology, pain management, physical medicine and rehabilitation, occupational medicine, or other physician specialties commonly involved in workers' compensation evaluations.

• Experience obtaining accurate range-of-motion or other standardized measurements.

• Experience working independently across multiple clinical or examination locations.

• Familiarity with California workers' compensation processes or the California Division of Workers' Compensation (DWC) environment.

• Strong customer-service skills and demonstrated ability to represent a healthcare organization professionally in the field.

• Bilingual English/Spanish communication skills are a plus.

WORKING CONDITIONS/PHYSICAL DEMANDS:

Any lifting, bending, traveling, etc. required to do the job duties listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. Examples:

• Prolonged periods sitting or remaining stationary at a desk and working on a computer.
• Constant operation of a computer, keyboard, mouse, and other digital productivity tools.
• Close visual acuity required to view computer screens, analyze data, and read extensive digital documentation.
• Frequent communication with team members, leadership, and external partners via email, chat, phone, and video conferencing platforms.
• Occasional moving or positioning of office equipment or files weighing up to 10-40 pounds.
• Ability to work in a variety of office, clinic, and examination environments.
• Ability to stand, walk, bend, reach, and move throughout an examination day.
• Ability to assist with patient positioning when appropriate and within training and applicable requirements.
• Ability to maintain attention to detail and professional conduct during extended examination days.

Why Join Dane Street?

• Collaborative remote culture
• Professional growth opportunities
• Meaningful work supporting the healthcare industry
• Comprehensive benefits
• Great Place to Work Certified since 2021
• Commitment to employee development

Travel Expectations

• This is a field-based position requiring regular travel throughout an assigned California territory.

• Travel may include multiple cities and examination locations within a single geographic region and may occasionally require travel outside the employee's primary territory based on business needs.

• Medical Assistants should expect to drive to offices, examination centers, medical facilities, and other approved evaluation locations.

• Reliable transportation, good driving record and a valid California driver's license are required.

• Mileage and approved business travel expenses will be reimbursed in accordance with company policy.

• Schedules may vary based on physician availability and examination demand. Some early morning starts, extended days, or occasional schedule changes may be required.

• The Medical Assistant is expected to arrive at each assignment with sufficient time to prepare the examination environment before the scheduled appointment and stay at the location until the last applicant and physician have left.

Equal Opportunity Statement:

At Dane Street, caring for people is at the heart of what we do. We are committed to creating an inclusive workplace where every employee feels respected, valued, and empowered to contribute. We provide equal employment opportunities to all applicants and employees and make employment decisions based on qualifications, merit, business needs, and without regard to race, color, religion, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.