Retail Sales Specialist

Job Description

Company Overview: As a leading mattress and furniture retailer, we believe that a good night's sleep is the key to wellness. For 60 years, we’ve been passionate about creating the ultimate sleep experience for our customers. We have a fun, dynamic, and diverse team of employees who work together to make our customers' dreams come true.

Why City Mattress? At City Mattress, our core values — High Performance, Customer-Centricity, Trust, and Teamwork — define who we are and how we operate. We hold ourselves to the highest standards, striving for excellence in everything we do while keeping our customers at the heart of every decision.

Wait, there’s more…

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• Low turnover compared to industry average
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• Average tenure of over 7 years, more than double the industry average
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• Growth is the norm - Our CEO started in the warehouse in his teen years and worked his way up!
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• We have an atmosphere of open and effective communication
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• We are brilliant at the basics and have a lets-get-it-done-together culture!
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Job Summary: We're looking for driven, motivated, and customer-focused sales professionals to join our high-performing sales team.

Our most successful Sleep Experts are self-motivated individuals who take ownership of their results, thrive in a goal-oriented environment, and understand how to turn exceptional customer experiences into lasting relationships and sales success.

If you're passionate about sales, motivated by performance-based earnings, and eager to continuously improve your skills, we want to hear from you!

Responsibilities:

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• Proactively engage customers, build rapport, and uncover their needs through thoughtful questions and active listening.
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• Deliver a consultative sales experience by confidently recommending sleep solutions that align with each customer's needs, preferences, and budget.
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• Consistently work toward achieving and exceeding individual sales goals through strong product knowledge, effective communication, and disciplined follow-through.
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• Take ownership of your sales performance by monitoring results, identifying opportunities for improvement, and applying coaching and feedback.
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• Confidently communicate product value, address customer concerns and objections, and guide purchasing decisions while maintaining an exceptional customer experience.
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• Build lasting customer relationships through personalized service, proactive follow-up, and a commitment to customer satisfaction.
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• Develop and maintain strong knowledge of our merchandise, promotions, financing options, and delivery processes.
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• Utilize retail technology, including point-of-sale systems, CRM tools, tablets, and other required software.
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• Demonstrate initiative, accountability, professionalism, and a commitment to continuous learning.
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• Collaborate with team members and leadership to support store goals and uphold City Mattress's standards of excellence.
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• Remain engaged, attentive, and responsive to customers throughout each shift.
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• Maintain a clean, organized, and visually appealing showroom to support a positive customer experience.
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Compensation & Earning Potential:

At City Mattress, we believe in rewarding performance. Our primarily commission-based compensation structure offers motivated sales professionals the opportunity to directly influence their earnings through their individual results.

Our compensation package includes:

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• Hourly base pay
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• Commission on delivered sales
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• Monthly bonus opportunities
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• Annual sales performance bonus
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• Uncapped earning potential
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Location & Training:

We provide three weeks of in-person training at one of our store locations to ensure a strong foundation in our sales approach and customer experience standards. Following training, the new hire will "float" between multiple store locations to shadow experienced sales staff and continue hands-on learning for well-rounded exposure to our culture, operations, and sales approach. After the initial few months, a store assignment will be determined based on business needs, candidate location, and overall fit. Flexibility is essential, and candidates must have reliable transportation and the ability to commute to various store locations as needed.

Qualifications:

We're seeking individuals who are passionate about sales, motivated to succeed, and committed to delivering an outstanding customer experience.

Our ideal candidate demonstrates:

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• Proven Sales Success: A track record of achieving or exceeding sales goals, with the ability to discuss measurable results and accomplishments.
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• Self-Motivation & Drive: A strong desire to succeed, achieve personal goals, and maximize performance-based earning opportunities.
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• Customer-Centric Selling: The ability to build trust, ask thoughtful questions, and recommend solutions based on customer needs.
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• Confidence & Communication: Strong interpersonal skills, professional presence, and the ability to clearly communicate value and navigate customer objections.
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• Accountability & Initiative: A proactive mindset, strong work ethic, and willingness to take ownership of individual results.
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• Coachability & Growth Mindset: Openness to feedback, a willingness to learn, and a commitment to continuously improving sales skills.
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• Resilience & Adaptability: The ability to maintain a positive attitude, overcome challenges, and stay focused on results in a changing retail environment.
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• Teamwork & Integrity: A collaborative approach and commitment to treating customers and colleagues with honesty and respect.
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Additional Qualifications:

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• Previous sales experience required; 2+ years preferred, particularly in consultative, high-ticket, or retail sales.
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• Demonstrated success in a sales-driven or goal-oriented environment.
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• Strong verbal communication, relationship-building, and customer service skills.
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• Professional demeanor and ability to represent the City Mattress brand.
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• Proficiency with Microsoft Office and the ability to learn retail technology, including POS, CRM, tablets, and inventory management systems.
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• Ability to work a flexible retail schedule, including evenings, weekends, and holidays.
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• Reliable transportation and willingness to work at multiple store locations within the designated region as business needs require.
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• College degree preferred, but not required.
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Benefits:

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• Trusted family-owned company in business for 60 years
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• Competitive compensation package with uncapped earning potential
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• Comprehensive training and ongoing professional development
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• Medical, dental, and vision insurance
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• Basic and supplemental life insurance
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• 401(k) retirement savings plan
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• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
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• Paid vacation and PTO
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• Parental leave
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• Wellness incentive program
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• Employee merchandise discount program
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• Employee referral bonus program
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• Opportunities for growth
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We are only considering candidates who currently reside within daily commuting distance. Relocation assistance is not provided.

Employment is contingent upon successful completion of a background check.

CM Management Inc. is an Equal Opportunity Employer (EEO).