Night Delivery Scheduler

Job Description

Job Description

Customer Communication
• Manage all incoming calls and texts through our Quo phone system — our dedicated call
center platform for scheduling and customer support
• Answer customer inquiries in a friendly, professional manner and respond promptly to
missed calls or messages
• Listen carefully to each customer's needs and ask the right questions to get the full picture
• Gather key delivery details: type of water needed, volume, urgency of delivery, site location,
and any special instructions or access requirements
• Log all call activity and customer interactions accurately within Quo for visibility across the
team
• Communicate realistic delivery windows and set clear expectations with customers
• Follow up with customers when needed to confirm details or relay updates
• Handle multiple customer interactions at once without dropping the ball on any of them
Scheduling & Order Management
• Enter all order details accurately into the dispatch system — the details you capture drive
everything downstream
• Prioritize deliveries based on urgency, location, and driver availability
• Coordinate with the Senior Dispatcher to align scheduling with available drivers and fleet
capacity
• Flag any unusual requests, tight timelines, or special delivery conditions so the right people
are looped in
• Keep the schedule updated in real time as orders come in, change, or get cancelled
Delivery Ticket Review & Approval
• Review completed delivery tickets to confirm all required information is present and accurate
• Verify delivery details against the original order — type of water, quantity, location, and any
special instructions
• Approve tickets that are complete and correct; send back anything that needs a correction
• Once approved, close the delivery as completed in the dispatch app
• Flag any discrepancies or patterns of errors to the Senior Dispatcher for follow-up
Reporting
• Pull daily and weekly reports on driver hours to support scheduling decisions and
compliance tracking
• Generate delivery count reports on a daily and weekly basis — by driver, route, or customer
as needed
• Review reports for any anomalies and bring them to the Senior Dispatcher's attention
• Keep records organized and accessible for the team and leadership

Water Runner is quickly growing water supply company, transporting bulk drinking, R.O. and deionized water to residential and commercial customers throughout Texas and New Mexico. We pride ourselves on our winning culture of excellence, inclusivity, and customer centricity. Though we've been in business 27 years, we're undergoing a "re-imagining" of the business, and are back in "start-up" mode - exploring new products, services and opportunities beyond the Permian Basin. We're looking for another A-player who shares our energy and determination to be the best water supply company in the Southwest.

Company Description

Water Runner is quickly growing water supply company, transporting bulk drinking, R.O. and deionized water to residential and commercial customers throughout Texas and New Mexico. We pride ourselves on our winning culture of excellence, inclusivity, and customer centricity. Though we've been in business 27 years, we're undergoing a "re-imagining" of the business, and are back in "start-up" mode - exploring new products, services and opportunities beyond the Permian Basin. We're looking for another A-player who shares our energy and determination to be the best water supply company in the Southwest.