Customer Service Representative

JOB DESCRIPTION

About the Company

Our client is a leading provider of software solutions that support government agencies, including Departments of Revenue and motor vehicle organizations. Their platforms help streamline processes such as tax document handling, payment processing, and temporary vehicle registration/tag issuance, improving efficiency and accuracy for both agencies and end users.

Position Overview

We are seeking a Customer Service Representative to support customers using our clients systems. This role will focus on handling inbound inquiries via phone and email, assisting users with account setup, troubleshooting basic issues, and ensuring a smooth onboarding experience as the new system launches.

This is a high-impact, customer-facing role ideal for candidates who thrive in fast-paced environments and enjoy helping users navigate new technology.

Key Responsibilities

Respond to inbound customer inquiries via phone and email in a timely and professional manner

Assist customers with system setup, account access, and onboarding support

Troubleshoot basic user issues and escalate more complex concerns when needed

Provide clear guidance on system functionality and processes

Document customer interactions and maintain accurate records in internal systems

Support customers during a high-volume seasons

Deliver a positive customer experience while maintaining efficiency and accuracy

REQUIRED SKILLS AND EXPERIENCE

1+ years of customer service experience (call center or support environment preferred)

Strong written and verbal communication skills

Comfortable handling a high volume of phone calls and emails

Ability to learn new systems and explain processes clearly to customers

Strong problem-solving skills and attention to detail

Ability to work in a fast-paced, deadline-driven environment

NICE TO HAVE SKILLS AND EXPERIENCE

Experience supporting software, SaaS platforms, or government-related systems

Previous experience in DMV industry

Compensation:

$22/hr to $26/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.