Senior Business Operations Analyst

Javvy is on a mission to set a new standard for café favorites with better-for-you beverages that are craveable, convenient, and without compromise. Positioned at the intersection of café culture, convenience, and functional nutrition, we're reimagining the drinks people buy every day - proving you don't have to compromise between great taste and quality ingredients. What began as a cult-favorite DTC brand has rapidly scaled into an omnichannel business, now expanding into major retail while building a loyal community around better-for-you café favorites.
The Opportunity:

Javvy's Business Operations team turns data into decisions for every function in the company. As we grow, the analytics request queue grows too. Someone needs to own it: take in requests, keep projects moving, deliver the work, and hold our data partners to a high standard.

That person is you. As Senior Business Operations Analyst, you'll clear the operational bottlenecks in analytics delivery. That frees our analytics leadership to focus on strategy and cross-functional priorities. You'll be hands-on in SQL and BI tools, and also the project manager who keeps timelines, vendors, and stakeholders aligned. The role is right for someone who likes both building a dashboard and running the process that gets it shipped.

What You'll Own:

Data Agency Coordination

• Gather requirements and business context from internal teams before work is scoped
• Communicate scoped work to our external data agency partner and manage day-to-day timelines
• Track status, flag delays early, and own ongoing vendor communication
• Technically validate agency deliverables, including testing, quality checks, and data structure review
• Escalate scope changes or concerns to your manager

Analytics Request Triage

• Hold first discovery conversations with stakeholders to understand what they need and why
• Scope routine, straightforward requests on your own
• Route well-defined work for execution
• Escalate strategic, complex, or competing requests to your manager for a final scoping decision

Hands-On Analytics

• Build new dashboards and reports for every functional area, including finance, marketing, operations, and sales
• Write and optimize SQL queries for analysis and reporting
• Run assigned analyses and models, working under direction on the most complex work
• Validate data quality and test all technical deliverables against the data warehouse
• Help your manager with advanced modeling and analysis as needed

Project Management

• Maintain the Business Operations project tracker, backlog, and priorities
• Track dependencies, timelines, and blockers across all active projects
• Follow up with stakeholders on missing inputs and flag delays before they become problems
• Bring trade-offs and resource conflicts to your manager for decisions
• Keep stakeholders informed on project status and timelines

Maintenance & Support

• Monitor dashboard health and troubleshoot technical issues
• Answer questions and ad-hoc analytics requests from teams across the business
• Regularly audit data sources for connection lapses and quality issues
• Maintain documentation and a knowledge base for all custom data solutions
• Handle routine updates and maintenance on existing dashboards and reports

What You Bring

• 3-5 years of experience in business operations, data analytics, or business analytics
• Strong SQL skills. You write and optimize queries on your own, debug data issues, and are comfortable with intermediate-to-advanced patterns like joins, window functions, and CTEs.
• Advanced BI expertise. You have hands-on experience with BigQuery and a modern BI platform (e.g. Looker, Tableau, PowerBI), and can build complex dashboards, tune performance, and follow best practices.
• Technical credibility. You understand data pipelines, validation, and quality checks, can talk with engineers, and can validate technical work yourself.
• A project management mindset. You track timelines, manage dependencies, follow up with stakeholders, and raise risks early.
• Cross-functional communication skills. You can explain analytics to technical and non-technical audiences, and you know when to solve a problem yourself and when to escalate it.
• Experience across multiple functions, especially finance and marketing
• Experience managing vendors or coordinating with external teams
• A record of delivering quality work on schedule when requirements are ambiguous
• Bonus Points:
  
  • Experience with subscription or DTC business models
  • Familiarity with CPG or omnichannel retail data, such as Amazon, wholesale, or retail POS

Why This Role Rocks:

• Competitive Salary
• 100% Company-Paid Health, Dental, Vision & Life Insurance for employees
  (Family coverage available at employee cost)
• 401(k) Retirement Plan
• Parental Leave
• Free Access to Javvy Products
• Career Growth Opportunities
• Collaborative, Fast-Paced Start-Up Environment

Equal Opportunity Employer

Javvy is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on qualifications, merit, business needs, and applicable laws.

This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications and may be modified as business needs evolve.