Night Audit Desk Agent | Part-Time

Overview Responsible for organizing and balancing all daily revenues/cash receipts, running nightly computer reports, maintaining Hotel internal controls, nightly closing and back up of Hotel computer systems. Responsibilities Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously. Conduct a thorough and accurate Rooms Revenue Audit, involving all necessary control procedures, including but not limited to verifying room rates, bucket checks, follow-up on discrepancies, posting room and tax, and running final reports Distribute final reports to appropriate departments on a timely basis Maintain continuous liaison with management, Reservations desk and Housekeeping staff to guarantee that guests are receiving quality services that exceed their expectations. Be alert to potential problems and malfunctions of hospitality services and make on-the-spot corrections. Participate with other members of management in developing plans to deliver special services to selected targeted markets. Provide a "Welcome Call" to guests as required by management. Be involved in resolution of as many guests' complaints as possible. Oversee Hotel operations including the safety & security of all guest, associates, and property. Strive to improve Medallia scores. Assist other departments as needed Facilitate a smooth and orderly workflow and maximum service to our guests Be conversant with all hotel promotional programs Maintain clean and safe work area Interact in courteous and professional manner with all guests, staff and community members Respond in courteous, professional and rapid manner in order to resolve guest and staff difficulties Qualifications Excellent customer service and problem solving skills. Must have strong communication, computer and organizational skills. Maintain a professional business appearance, attitude, and performance. Prior guest service experience required, preferably hotel front office experience. Must be able to work a variety of shifts, including weekends and holidays. Prior Night Audit Experience preferred Ability to sit or stand for extended periods of time #J-18808-Ljbffr