IT Desktop Support Analyst - Entry Level

Job Description

Job Description

Description:

Are you a tech-minded problem solver ready to launch your IT career? Do you enjoy helping others and tackling support challenges head-on? IdeaTek is looking for an IT Desktop Support Analyst who’s ready to dive in, take ownership, and grow with us. This position will be the first point of contact for Tier I support - managing tickets, assisting users, and learning on the job. This is a great role for someone early in their IT career—especially if you're transitioning from another field, have tech spunk, and want to get your foot in the door.

If you're reliable, calm under pressure, and excited about technology—we want to hear from you.

A Day in the Life

You’ll start your day by reviewing the internal IT ticket queue, prioritizing requests, and onboarding any new hires. You’ll be the front line for fast, friendly internal tech support. You might work on a side project to clean up process documentation or shadow a teammate on deeper technical problems. Every day is a chance to grow.

What You’ll Do

Key responsibilities include:

• Provide friendly, fast Tier I support via the internal IT ticket queue — troubleshooting hardware and software issues.
• Review, prioritize, and resolve tickets , escalating appropriately when needed.
• Manage new hire onboarding — from account setup, access permissions, to workstation preparation.
• Create and maintain user accounts, permissions, and access controls in accordance with company policies
• Set up, configure, and support systems, software applications, and routine upgrades
• Document and update standard operating procedures to ensure consistency and scalability
• Assist with hardware, software, and infrastructure changes across the organization
• Collaborate with team members and internal customers while supporting IT process improvements and small projects

What Will Help You Stand Out

Preferred Qualifications:

• College degree in IT, computer science, or related coursework
• Ability to calmly listen and resolve internal IT issues for our employees
• Positive mindset with a sense of urgency and follow-through
• Interest in networking, systems, or security concepts

Desired Attributes

Beyond the qualifications, these attributes are what make someone a great fit for our team:

• Empathetic, helpful, and great with people—even when they're frustrated
• Enjoys solving problems and learning new technologies
• Detail-oriented with a sense of urgency and follow-through
• Proactive and self-motivated with a desire to contribute
• Strong sense of ownership—takes initiative and sees tasks through to the end

Why Join IdeaTek?

IdeaTek is a cutting-edge telecommunications company dedicated to bringing fast, reliable internet to underserved communities.

We're a passionate team of innovators and problem-solvers committed to making a difference in the lives of our customers. At IdeaTek, we value our employees and foster a culture of collaboration, growth, and community involvement.

A few of the key ways we strive to make employees feel valued include:

• Competitive pay + bonus potential
• Medical, dental, vision, life, and 401k with match
• Free coaching/counseling for employees & families
• Free internet service (if available in your area) or internet reimbursement
• Tuition reimbursement for personal and professional growth
• Community engagement opportunities
• Culture that values results, effort, and integrity

Our Core Values

• We are Trustworthy – We build confidence through transparency, follow-through, and dependability.
• We count on Big Thinkers – We don’t just imagine the future—we create it with bold, actionable ideas.
• We have a Resilient Spirit – We embrace challenges, bounce back from setbacks, and keep striving for more.
• We stand on Belief – We believe everyone deserves access to technology that helps them learn, grow, and thrive.
• We foster Connectedness – Our work goes beyond broadband—we build real connections within our team and our communities.
• We drive Innovation – We're always looking for ways to improve and redefine what’s possible.

Ready to Apply?

If you're excited to join a team that supports real people, builds meaningful technology, and solves problems that matter— apply today!

Requirements:

What We’re Looking For

To be considered for this role, you'll need the following required qualifications:

• A minimum of 1 year IT support experience This includes hands on experience such as home labs, personal tech projects, internships, or help desk work.
• Excellent interpersonal and communication skills—calm, clear, and customer-first
• Strong problem-solving abilities and the drive to take initiative
• Comfortable navigating systems and tools with a curiosity to learn more